Job Description
Job Specification: Account Manager
Job Description We are seeking a proactive and client‑focused Account Manager to manage and grow relationships with clients requiring bespoke print and packaging solutions.
You will serve as the key point of contact for clients from initial enquiry through to delivery, ensuring projects are delivered on time, to specification, and to the highest quality standards.
You will coordinate with internal design, production and logistics teams to translate client briefs into tangible printed packaging solutions — from concept and sample approvals through to final production and delivery.
Additionally, you will identify opportunities for upselling and cross‑selling additional services, maintain long‑term partnerships, and ensure excellent client satisfaction through clear communication, project planning and problem-solving.
You will also help clients navigate technical aspects such as choosing materials (e.g. sustainable cartons, special finishes), compliance requirements, and sustainable packaging options.
Key Responsibilities
Act as primary client liaison from first contact through project completion — handling briefs, providing professional advice, and maintaining ongoing communication.
Prepare project proposals and quotations based on client specifications, including materials, quantities, finishes, and timelines.
Collaborate with design and production teams to ensure client requirements (e.g. carton structure, print quality, finishing, sustainable materials) are clearly understood and implemented correctly.
Manage project timelines and ensure timely delivery, coordinating with internal teams and external suppliers/distribution where required.
Monitor quality and compliance standards (e.g. sustainable materials, packaging regulations, FSC or similar certifications) and ensure deliverables meet client expectations.
Maintain detailed project documentation and client records; update clients on progress, manage “change requests” or issues proactively, and provide solutions if challenges arise.
Build and nurture long-term client relationships, identifying opportunities for additional value — such as premium finishes, eco-friendly options, or increased volumes.
Ensure new business opportunities are pursued by identifying suitable leads, following up inquiries, and supporting marketing/business development activities as needed.
Requirements
Previous experience in account management, client services or sales — ideally within a print, packaging or manufacturing context.
Good understanding (or willingness to learn) of printing and packaging production processes — including carton design, selection of materials, finishes (e.g. coatings, foil, laminates), and sustainability standards.
Strong project management and organisational skills, able to manage multiple projects simultaneously and meet deadlines.
Excellent communication and interpersonal skills — comfortable liaising with clients, internal production/design teams, and external suppliers.
Commercial awareness and ability to prepare accurate quotes, manage budgets and margins, and identify upsell opportunities.
Attention to detail and commitment to quality — ensuring client requirements are met precisely.
Proficient with standard office tools (e.g. Microsoft Office), and ideally some familiarity with design/print project management or CRM tools.
A customer‑focused, solution‑oriented mindset, with an ability to adapt to changing requirements and provide practical, timely solutions under pressure.
Benefits
Competitive salary and performance-related bonuses/commission (linked to client satisfaction, account growth and margins).
Opportunities for professional development and on-the-job training in print/packaging industry standards, materials, and sustainable practices. Exposure to a wide variety of packaging projects — from standard cartons to bespoke, high-end packaging solutions — providing excellent learning and career growth potential.
A collaborative and supportive working environment working with design, production and management teams.
Pension scheme and standard company benefits.
Opportunity to build and manage your own portfolio of clients, with real autonomy and responsibility.