Position Overview
This is an exciting opportunity to join a multinational business as Area Manager for the Northern Ireland Region. You will be responsible for the successful operation of cleaning teams across multiple sites ensuring the highest standards of cleanliness and customer satisfaction are achieved. At CCS we value excellent people management and this role will champion respectful high-quality people management in the region to ensure we deliver the very best for our clients.
Mission
CCS is a large Irish cleaning company operating in Europe, employing thousands of people across 9 countries. We have been in business for almost 60 years and pride ourselves on excellent customer service and a warm and friendly work environment. All our cleaning is environmentally friendly, and we are at the cutting edge of innovation within our industry. We partner with some of Europe’s leading retail, office, and industrial brands to ensure we deliver the very best environments for their staff and customers to enjoy.
Key Responsibilities
* Responsible for managing the operation through a team of Supervisors with key responsibility for standards in all aspects of the role
* Client management; meet regularly with all of our clients and ensure requirements are being met
* Deal with any escalations within your region
* Ensure all locations are within budget
* Resourcing for each site
* All site administration including time sheets, ordering, recruitment documentation etc
* Training of staff on site
* Coaching supervisors in terms of staff management
* Support sites in cleaning activity when required
* In conjunction with HR, carry out formal and informal staff meetings as is required
* Travel to other regions or countries may be required from time to time to support business activity
* Manage larger scale cleaning projects if required
* Carry out all health and safety checks on site including risk assessments
Qualifications And Skills
Required Skills
* Must have fluent English
* Proven track record within a similar environment
* Demonstrated experience of delivery to the highest standards of customer service
* Excellent interpersonal skills at all levels, including people-management, leadership and both written and verbal communication skills
* Must be proficient in Microsoft Word, Excel etc
* A full clean driving licence
Desirable Skills
* Knowledge and experience of the cleaning sector would be a distinct advantage
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