Application & Training Officer
Location: Newbury (Remote / On-site when needed)
Fulltime | Permanent
Are you passionate about empowering people with the skills, confidence, and knowledge to use business systems effectively? Join our client as an Application & Business Training Officer, where you'll play a central role in building capability, improving system adoption, and supporting continuous operational improvement across the organisation.
You'll design high-quality training programmes, deliver engaging learning experiences, and ensure employees are equipped to use digital tools and processes efficiently in their day-to-day roles.
Why You'll Love This Opportunity
* Shape the organisation's training strategy across critical business applications.
* Create structured learning experiences that directly improve operational performance.
* Partner with Operations, HR, Leadership and cross-functional teams to drive adoption.
* Play a key role in modernising workflows and enhancing system utilisation.
* Influence new process rollouts and ensure teams are fully supported through change.
* Make a measurable impact on efficiency, quality, and user confidence.
What You'll Be Doing
* Designing structured training materials including manuals, e-learning content, user guides and process documentation.
* Delivering high-quality training sessions, virtually, in person or through blended approaches, to individuals and teams.
* Supporting Operations Managers with process mapping, updates and the rollout of new or improved workflows.
* Ensuring all training content stays aligned with system changes and evolving business processes.
* Evaluating learner performance, conducting assessments, and providing targeted coaching to close skill gaps.
* Building strong relationships with stakeholders to identify training needs and report on training impact and adoption trends.
What We're Looking For
* A clear and confident communicator who enjoys teaching and simplifying complex concepts.
* Experience creating structured training materials and delivering training across business systems or applications.
* Strong organisational skills with the ability to manage multiple training needs at once.
* A collaborative mindset, able to work cross-functionally to understand processes and user challenges.
* A patient, supportive training style that builds learner confidence and engagement.
* (Bonus) Experience in process mapping, digital adoption, or workflow optimisation.
Ready to Make an Impact?
If you love helping people learn, improving the way systems are used, and enabling teams to work smarter, not harder, we'd be excited to hear from you.
Apply now and help shape the future of our client's digital capability and operational excellence.
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