Salary£28,195.80 a year
LocationStoke on Trent
Hours per week35
Contract typePermanent
Were looking for someone to provide technical support for Honeycomb Groups ICT systems, giving great customer service and helping everyone to use technology effectively.
Job requirements:
* Providing excellent customer service on the ICT service desk, providing first and second line support.
* Making sure incident tickets are logged, triaged and resolved within agreed service level targets.
* Setting up and maintaining mobile equipment.
* Supporting the whole ICT team with administrative duties.
* Providing ICT learning sessions for staff.
* Setting up new users and administering user permissions and security.
* Working with various teams and colleagues to determine specific issues and support smarter ways of working.
* Administering and maintaining the asset and software licence register.
What were looking for:
1. Some experience in a customer service role and an ICT support environment.
2. Relevant qualification in computing or ICT.
3. Good working knowledge of Microsoft systems.
4. Abil...