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At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Our mission- we are building the worlds most admired and compelling brand ecosystem
Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences
At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
* Think without limits - Think fast, think fearlessly, and take the team with you
* Own it and back yourself - Own the basics, own your role and own the results
* Be relevant - Relevant to our people, our partners and the planet
Are you ready to join the Fearless?
At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Why join us?
Our mission- we are building the worlds most admired and compelling brand ecosystem
Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences
At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
* Think without limits - Think fast, think fearlessly, and take the team with you
* Own it and back yourself - Own the basics, own your role and own the results
* Be relevant - Relevant to our people, our partners and the planet
Are you ready to join the Fearless?
Job Description
As a key support to the Section Manager, you will oversee the daily operations and shift management of the technical cleaning team. Working closely with Facilities, Automation, and Operations, you will play a crucial role in ensuring the highest standards of cleanliness, safety, and care in high-risk, low-usage areas within the warehouse.
This role requires strict adherence to company policies and procedures, including COSHH, Manual Handling, and Health & Safety regulations. You will also attend annual training on cleaning machinery and commercial equipment. Your primary responsibility is to maintain a clean, well-presented warehouse, focusing on hard-to-reach operational zones while ensuring general cleaning and waste management standards are upheld.
Key Responsibilities
* Collaborate with the section manager to coordinate cleaning tasks and priorities.
* Assist in leading the team, providing supervision, and managing team members.
* Oversee daily departmental activities and cleaning operations.
* Monitor team wellbeing, providing support where possible and escalating concerns when necessary.
* Conduct 1-2-1 performance reviews and manage the team using KPIs.
* Administer software systems used for scheduling and reporting.
* Supervise cleaning shifts across multiple schedules.
* Provide technical support across different shifts.
* Step in to cover the Section Manager role when required.
* Ensure all staff training and equipment maintenance align with company guidelines.
* Plan and schedule both routine and reactive cleaning tasks based on business needs.
* Liaise with warehouse associates, contractors, suppliers, and internal departments.
* Contribute to project work as needed.
* Support the wider Facilities team in maintaining warehouse standards.
* Conduct spot-checks to ensure work quality.
* Maintain service records and manage cleaning equipment in compliance with company policies.
* Assist with any operational tasks as required by the business.
This role will be night shift, 9.15pm - 6.15am, on a 4 on 2 off rota, any 5 out of 7
Qualifications
What we are looking for:
* Minimum of three years’ experience in a warehouse or large-scale facility, managing all aspects of cleaning and waste management to support the site's daily, weekly, and long-term operations.
* Background in soft services with relevant qualifications or experience.
* Proficient in operating modern cleaning machinery.
* Experience using CAFM systems and Microsoft Office 365.
* Strong communication skills with the ability to follow and convey instructions effectively.
* Solid understanding of industry standards and best practices, including:
o The Worldwide Cleaning Industry Association (ISSA) and Cleaning Industry Management Standard (CIMS)
o The British Institute of Cleaning Science (BICSc)
o British Standard BS EN 13549:2001 (Cleaning services – quality measuring systems)
* Ability to work efficiently under pressure in a fast-paced environment.
* Adaptable and open to new ideas, with a willingness to adjust to evolving demands and challenges.
* Strong problem-solving skills, utilizing expertise and collaboration to find effective solutions.
* Independent, self-motivated, and determined, with the resilience to sustain effort and hard work over extended periods.
Additional Information
Along with your benefits package we also offer a wide range of perks for our colleagues:
Reward, Recognition and Opportunities
Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
Fearless 1000 – By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.
*subject to terms and conditions
Frasers Festival – an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.
CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.
Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Employee Welfare
Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we will be holding an assessment centre on the 2nd of December with the Hiring Manager/wider team which will be more technically focussed and include tasks throughout the day so we can see your skills in action.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Supply Chain
* Industries
Retail
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