Customer Service/Technical Apprentice
About Us
At Westland Horticulture, we are proud to be innovators across the gardening industry. Our wide-ranging portfolio includes composts, plant care, propagation, tools, lawn care, and controls, everything gardeners need to succeed.
About the Role
We are offering an exciting apprenticeship opportunity for an enthusiastic individual to join us as a Customer Service / Technical Apprentice. This role combines hands-on customer service experience with the chance to gain technical horticultural knowledge and a nationally recognised qualification. For the right apprentice, this role offers a long-term career pathway into technical expertise and even the opportunity to manage your own product category in the future.
Key Responsibilities
· Learn to resolve customer queries accurately and efficiently via phone, email, and letter.
· Use Freshdesk CRM to manage tickets (full training provided).
· Provide helpful and respectful responses that protect brand reputation.
· Work with the Technical Team to understand our product ranges and escalate queries appropriately.
· Develop strong communication, organisational, and problem-solving skills through hands-on learning.
· Participate fully in apprenticeship training and off-the-job learning.
The Person
· Enthusiastic and motivated to learn and develop a career in customer service.
· Educated to A-level standard or equivalent
· Good communication skills (written and verbal).
· Organised, with strong attention to detail.
· Willing to learn new IT systems - training provided in Freshdesk and Microsoft Office.
· Passion for gardening, horticulture, or technical products would be an advantage.
What We Offer
· A structured apprenticeship programme with a nationally recognised qualification.
· Full training in customer service systems and processes.
· Mentorship and guidance from experienced colleagues and the Technical Team.
· Long-term progression opportunities, including the chance to move into a permanent advisor role and specialise within the Technical Team.
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
* Private medical insurance
* Store discount
Work Location: In person