Job Description
A great client based in Gerrads Cross is looking for Application Support Analyst to come and join the team at their offices based 5 days a week.
This is a great opportunity for a bright STEM graduate who's looking for a career in Data Science or Engineering after 12-18 months for progression.
You must be able to drive to Gerrads Cross and you should live no more than 45mins away from their offices.
* The role is technical so an IT qualification/degree is required
* Knowledge of the following - Application Support/ Windows/ Databases/ Remote Access Tools A hands-on and enthusiastic person who is quick to learn
* SQL experience data query
* Work effectively with a high degree of autonomy
* Excellent interpersonal and communication skills and enjoy working in a fast-paced environment
You will be working on interesting and challenging problems in the healthcare sector and contribute to solving real-world problems.
Roles & Responsibilities
* They are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products.
* You will be focusing on working directly with our customers to identify the necessary activities required to complete each client’s implementation and ensure that the activities are performed in a timely, high-quality manner.
* They are a friendly and open-minded team, and we’re looking for people who will thrive by collaborating and implementing improvements to our approach to support.
Roles & Responsibilities
* Take incoming support calls from customers and provide assistance as required.
* Monitor incoming support tickets and ensure response within the agreed SLAs.
* Analyse customer issues, diagnose and resolve where possible.
* Escalate the issue for assistance from the development team if required.
* Maintain and track and close support issues on Jira.
* Install and customise applications for new customers.
* Run training sessions for new users.
* Test bug fixes released by the development team before delivery to the customer.
* Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical users.
* A proactive approach to problem-solving with strong analytical skills.
* Ability to work independently as well as part of a team in a fast-paced environment.
If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Technical Support Engineer.