Company Description
Keith Motors is an official Ford Dealer with a proud history of serving the local community's motoring needs for over 70 years. Our family-owned business emphasizes delivering exceptional value and service throughout the lifecycle of our customers' vehicles, whether through sales, servicing, or MOTs. We are committed to providing friendly, customer-focused support and are dedicated to creating lasting relationships with our clients. Located in Christchurch, Keith Motors offers a trusted and reliable experience for all automotive needs.
Role Description
This is a full-time on-site role for a Service Advisor based in Christchurch. The Service Advisor will act as the main point of contact between the customers and the service department, ensuring customer satisfaction and efficient handling of service requests.
As a Service Advisor, you be will be responsible for the customers' aftersales experience.
Your main responsibilities will be:
* Receive Customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements, and take responsibility for the vehicle during its time with us.
* Maintain an excellent working relationship with the sales department and efficiently manage their requirements
* Keeping customers informed of the status of their vehicle, giving comprehensive technical advice on the extent of work to be done and providing a cost estimate for repair work.
* Ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations
* Ensure all customer and vehicle data is correctly captured and loaded to Pinnacle DMS.
* Ensure that invoicing is accurate and completed on time.
* Assist customers with arranging vehicle servicing appointments over the telephone and via email
* Process all warranty claim paperwork as per the manufacturers' guidelines.
Do you have what it takes to join our Service Team?
Send us your CV today to