Senior Support Assistant
Location: Manchester, Greater Manchester (Hybrid)
Salary:£22,932 to £24,211 per annum, pro rata
Hours: 35 per week
Contract: Fixed term contract (maternity cover until 31st August 2026 with possibility to extend)
Are you passionate about supporting refugees and asylum seekers to rebuild their lives with dignity and hope in Greater Manchester? As a Senior Support Assistant, you’ll play a vital role in delivering compassionate, inclusive and effective support services to refugees, asylum seekers and vulnerable migrants across Greater Manchester. Working flexibly across outreach hubs, the Manchester office and from home, you’ll coordinate administrative processes, manage data, respond to enquiries, and support casework interventions. You’ll collaborate with colleagues, volunteers and external partners to ensure services run smoothly and safely, while maintaining high standards of confidentiality and safeguarding. From overseeing reception duties to handling financial processes and contributing to wellbeing activities, your work will help people in crisis access the support they need to move forward. This is a dynamic and rewarding role where your organisational skills, empathy and commitment to inclusion will make a real difference every day.
Responsibilities
* Supporting the delivery of refugee services through outreach hubs, partnerships and remote channels.
* Maintaining accurate records and databases while ensuring confidentiality and data protection.
* Responding to enquiries and identifying urgent needs for casework or safeguarding intervention.
* Coordinating volunteers and providing guidance to ensure safe and effective service delivery.
* Handling cash, invoices and procurement tasks in line with organisational policies.
* Collaborating with colleagues and external partners to improve service quality and accessibility.
Qualifications
* Strong organisational and time management skills to handle competing priorities.
* Excellent written and verbal communication, with proficiency in English.
* Experience in support or administrative roles, ideally in high-pressure environments.
* Confidence using IT systems including databases, spreadsheets and Microsoft Office.
* Empathy and understanding of the challenges faced by refugees and asylum seekers.
* Ability to listen, provide emotional support and respond sensitively to vulnerable individuals.
Application timeline and benefits
Interested? The closing date for applications is 23.59 on Sunday 26th October 2025. Interviews commencing Monday 3rd November 2025.
In return for your commitment and expertise, you’ll get:
* Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
* Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days (pro rata).
* Pension scheme: Up to 6% contributory pension.
* Learning & Development: A range of career & learning opportunities.
* Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
* Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
* Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, youll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the worlds emergency responders
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