End Date Thursday 17 July 2025 Salary Range £0 - £0 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary JOB TITLE: Managing Director - Lloyds Living Property Management HOURS: Full time LOCATION(S): Manchester WORKING PATTERN: Hybrid, 40% (or two days) in an office location Lloyds Living is an exciting, new standalone company, part of Lloyds Banking Group, focusing solely on the private rental market. Building on the Group’s existing support for the housing market, Lloyds Living aims to provide quality homes through strategic partnerships with leading house builders. The company currently has a portfolio of approximately 4,000 homes across the UK and is on a rapid growth strategy. The Managing Director of LLPM will lead the in-house property management function of Lloyds Living, overseeing the operational delivery, strategic growth, and cultural embedding of LLPM across the UK. This role is pivotal in transitioning from third-party management to a fully integrated, customer-centric in-house model, ensuring operational excellence, compliance, and high customer satisfaction. Job Description Key Responsibilities Strategic Leadership: Lead the implementation and scaling of LLPM, transitioning from external agents to Lloyds Living. Shape and deliver the long-term vision for LLPM aligned with Lloyds Living’s broader strategic goals and ESG commitments. Represent LLPM at executive and board level, contributing to group-wide decision-making and investment planning. Operational Excellence: Oversee the mobilisation and performance of a property operations business including repairs and maintenance, lettings, property management, inbound customer queries, complaints, credit control, and accounts. Build out and scale robust systems and processes for lettings, repairs, maintenance, arrears, finance, compliance, and customer service. Scope, oversee the build-out, and drive continuous improvement through data-led decision-making, leveraging platforms like Qube, MRI, SLM, Engage, Fixflo, and NetSuite. Commercial Performance: Lead the development of a commercially sustainable and cost-efficient property management business. Set and manage budgets, optimise operational spend, and identify opportunities for margin improvement. Develop a business growth strategy and delivery models that balance customer value with financial performance. Customer Experience: Champion a high-quality, consistent customer journey across all LLPM-managed homes. Embed a culture of responsiveness, transparency, and care in all customer interactions. Lead initiatives to improve tenant satisfaction and retention, including onboarding, inspections, and feedback loops. People & Culture: Build and inspire a high-performing team, fostering a collaborative and inclusive culture. Lead recruitment, development, and succession planning for key operational roles. Promote cross-functional collaboration with Finance, Change, Strategy, and Customer teams. Governance & Compliance: Ensure LLPM meets all regulatory, legal, and health & safety obligations. Maintain oversight of risk management, audit readiness, and data integrity. Act as the accountable person for LLPM’s compliance with landlord and property management standards. Essential Experience Proven leadership in residential property management, preferably within a regulated or institutional landlord environment. Demonstrated experience in setting up and running a large property management business from the ground up, including team structuring, process design, and systems implementation, with specific experience of Single Family Housing. Strategic PropTech Leadership: Extensive experience in selecting, implementing, and scaling property technology platforms across geographically distributed portfolios. Demonstrated ability to align technology investments with strategic business outcomes—driving cost efficiency, enhancing customer experience, and ensuring regulatory compliance. Systems Integration & Operational Design: Proven track record of integrating core operational systems—including repairs platforms, compliance tracking tools, customer portals, and financial systems into a cohesive and scalable operating model. Experience designing vertically integrated operating structures that balance regional autonomy with centralised governance and control. Scalable Platform Delivery: Leadership in the design and deployment of scalable operational platforms, ideally within residential property management or housing sectors. Familiarity with modular deployment strategies and hybrid delivery models that support both business-as-usual (BAU) operations and transformation initiatives. Governance, Risk & Compliance: Deep understanding of regulatory frameworks (e.g., FPRP) and experience embedding robust controls, reporting mechanisms, and assurance processes into operational systems. Ability to define and manage risk appetite across data quality, compliance, and customer outcomes, ensuring alignment with enterprise risk standards. Agile Change & Programme Delivery: Experience leading agile, cross-functional delivery teams and managing complex change portfolios—including system builds, process redesign, and capability rollouts. Skilled in prioritising initiatives based on business value and risk, ensuring incremental delivery of benefits and measurable throughput. People & Capability Development: Demonstrated success in building and leading multidisciplinary teams, including regional property managers, customer service hubs, and central support functions. Proven ability to drive cultural change and uplift organisational capability through structured training, coaching, and change enablement. Stakeholder Engagement & Influence: Strong influencing and communication skills, with experience engaging senior stakeholders including SLTs, Boards, and external partners. Ability to translate complex operational and technical concepts into clear, actionable strategies tailored to diverse audiences. Skills & Attributes: Strategic thinker with operational rigour. Inspirational leader with excellent stakeholder management. Data-literate and tech-savvy, with experience in property management systems. Commercially driven, with a focus on value creation and cost control. Resilient, adaptable, and committed to delivering social and commercial value. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.