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Business administrator

Birmingham (West Midlands)
Scc
Business administrator
Posted: 10 July
Offer description

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Salary Package: £,plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year

Hours: am – pm Monday – Friday

Contract Type: Permanent

Interview Process:-stage process


Why SCC?

* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company


Role purpose:

To provide administration and inventory support to the Repair Centre operations.

Security clearance and the willingness to apply will be required for this role.


Key responsibilities:

* To provide a professional administration service to local Repair Centre teams.
* To monitor and process reactive queues within the Repair Centre.
* Carry out relevant warranty administration processes: log claims, arrange part returns, etc.
* Ensure that telephones are answered promptly at all times.
* Request and receipt parts requests.
* Escalate to Regional Operational Team Leads where parts are still outstanding and risk not being returned within criteria.
* Escalate any process non-conformances to Line Manager.
* Adhere to all relevant ISO standards.
* Provide support and cover for inventory role as required.
* Manually handle physical items with variable size and weights; assistance provided where required > person lift items.
* Maintain your work area and ensure care of company property.
* Undertake health and safety activities in line with SCC Group Health and Safety Policy.
* Assist management in daily operations and perform other duties as necessary.


Skills and experience:

* Excellent administration skills.
* Ability to carry out tasks within agreed time scales.
* Effective communication skills.
* Ability to work under pressure and meet deadlines.
* Attention to detail.
* Mature outlook and approach to duties.
* Understanding of processes and procedures.
* Ability to provide service to internal and external customers.
* Knowledge of stock processes and inventory management (advantageous).


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