Your new company
An innovative, highly successful and fast-growing brand, with exceptionally designed products. This company is a leader in its sector, enjoying rapid expansion in the UK and International markets.
Your new role
As Head of Customer Experience and Service you will oversee all aspects of customer interactions across online, telephone, showroom, and installation, ensuring consistency, efficiency and excellence. This is a leadership position with operational control over Pre-sales and aftersales support, Showroom Appointments, Training and Experience, Showroom Sales, and Installations.
What you'll need to succeed
You will be proven in your ability to design and deliver an exceptional customer experience in a multi-function environment, and have data driven business process skills that enable performance to be understood and optimised. Working with the COO and leadership team, you will bring a clear focus on the customer experience at all touchpoints. You will ideally have experience within high growth businesses, designing operational processes that can be scaled to enable rapid growth, leading mutli-functional teams (30+ staff) with passion, positivity, and drive.
What you'll get in return
Salary to £100k plus benefits, and an opportunity to make an impact within a fun-loving and adventurous British brand. Primarily an office-based position with some flexibility to WFH.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desired Skills and Experience
Business Process Optimisation
Customer Experience
Leadership
Product Development
Commercial Performance
Sales
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