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An excellent opportunity has arisen for a Booking Coordinator within the Endoscopy Department at Swansea Bay University Health Board. The position is primarily based at Singleton Hospital, with occasional cover required at the other two units located at Neath Port Talbot Hospital and Morriston Hospital.
The successful candidate will join a team dedicated to delivering a high-quality service to patients and service users. The Endoscopy booking team is responsible for providing an efficient, patient-centred service, including referral management, appointment scheduling, and waitlist coordination.
The post holder should demonstrate the ability to work independently and possess strong communication and organisational skills. They will support the Service Support Manager in the efficient day-to-day operations of the department, including coordinating and planning appropriate staffing coverage for all team roles. Additionally, they will ensure that all tasks are completed to the required standards and in compliance with Health Board policies.
Main duties of the job
Booking Patients for an Endoscopy Procedure along with undertaking a telephone Pre-Assessment and communicating any issues with
the MDT.
Ensuring patients selected for admission are contacted in accordance with the Waiting List Policy
Cover Reception as required
Adhere to Swansea Bay Health Board RTT and cancer pathways
Troubleshooting endoscopy session issues with multidisciplinary teams
Liaise with Morriston Cardiac team regarding pacemaker and defibrillator patients
Regular validation of endoscopy referrals
Liaise with outside agencies i.e. prison, language line etc.
Liaise closely with key staff including Consultant Medical Staff, Medical Secretaries, Clinical Service Managers, Day Surgery Unit and Ward staff, Pre-Assessment staff and Information staff.
Liaise with Bowel Screening services
Ensure Endoscopy capacity is fully utilized, use knowledge to prioritize patient’s pathway.
Pre-Assessment of patients, establishing any medical conditions that may affect Endoscopy procedure and ensure safe discharge arrangements are made, informing Medical and nursing teams if you have assessed any problems.
Carry out audits as Requested and Activity Data
Ensure waiting list validation is carried out on an on-going basis.
Ensuring patients are managed in accordance with the HB Booking Policy.
Working for our organisation
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
Person specification
Qualifications & Knowledge
* NVQ Level 3 or equivalent experience
* Evidence of IT skills
Experience
* Experience of Waiting List Management is essential.
* Evidence of working as a team member
Aptitude and abilities
* Excellent communication skills and maintain confidentiality
* Accurately input data and transfer information from one system to another. Work on own initiative but understanding when to seek advice
* Knowledge of EMS computer system
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
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