Job Description
Job Purpose:
To ensure clients receive a high-quality, person-centred live-in care service by overseeing live-in care packages, supporting and supervising live-in Care Professionals, coordinating scheduling and placements, and promoting live-in services within the community. This role combines operational coordination with quality assurance to ensure smooth delivery and excellent client outcomes.
1. Live-In Care Scheduling & Package Management
- Coordinate and schedule live-in care packages, ensuring continuity and suitability of placements.
- Match live-in Care Professionals to clients based on skills, experience, preferences and compatibility.
- Plan and manage changeovers, emergency cover and rota adjustments for live-in services.
- Maintain accurate client and Care Professional records in the digital scheduling/care management system.
- Work with the office team to ensure new and existing live-in packages are resourced promptly.
2. Recruitment Support for Live-In Care Professionals
- Support recruitment needs for live-in Care Professionals by feeding in resourcing requirements and availability.
- Assist with screening/interviews and onboarding activity where required.
- Support induction and early-stage engagement to help new live-in Care Professionals settle into role.
- Work with recruitment teams to ensure staffing levels meet current and future live-in service demand.
3. Support, Supervision & Retention
- Provide ongoing support to live-in Care Professionals, acting as a key point of contact for guidance and problem-solving.
- Complete supervisions, spot checks, quality monitoring and welfare checks in line with company standards.
- Promote engagement, wellbeing and retention through regular communication and timely escalation of concerns.
- Support Care Professionals with use of care planning technology and documentation expectations.
4. Quality Assurance, Auditing & Compliance
- Create, update and audit live-in care plans, risk assessments and client documentation (including digital care planning).
- Conduct audits of eMAR, care notes and compliance files to maintain safe and consistent standards.
- Support safeguarding, incident reporting and action planning in line with policies and regulatory requirements.
- Maintain accurate records using approved systems and contribute to quality reporting.
5. Networking, Promotion & Stakeholder Engagement
- Network with local professionals, community groups and referral partners to raise awareness of live-in care services.
- Promote live-in services to prospective clients and families, supporting service growth and continuity of care.
- Maintain regular communication with clients, families and professionals, completing service reviews where required.
- Arrange and support client and live-in Care Professional introductions to build strong, trusting relationships.
- Support on-call duties if required, including responding to live-in package changes and emergencies.
- Provide short-notice operational support to maintain safe service delivery.
- Work collaboratively with the wider team to support business needs and maintain service standards.
Qualifications
Essential Criteria
1. Level 3 NVQ in Health and Social Care or equivalent.
2. Experience in the care sector, ideally including live-in care services.
3. Experience of supervising/supporting Care Professionals and completing quality checks.
4. Experience of working with MAR/eMAR and medication in a supervisory role.
5. Knowledge and understanding of legislation and regulations specific to Health and Social Care.
6. Strong communication skills with the ability to build rapport quickly with clients, families and professionals.
7. Confidence using care management technology and supporting/training Care Professionals.
8. Understanding of confidentiality and information governance within current legislation.
9. Organised and flexible, able to manage competing priorities and respond to live-in package changes.
10. Full driving licence and access to transport (where required within the territory).
Additional Information