Senior Digital Support Specialist - Peterborough
The post holder will be responsible for successful resolution of Digital Support Calls in accordance with the Trust Digital Services standards whilst providing comprehensive technical and Information systems expertise to maintain and expand the capabilities of the Digital Support team.
The post holder will take responsibility for senior support and maintenance duties, with particular emphasis on incident and problem management. You will have a good breadth and depth of Digital information systems knowledge gained through work experience as you will be required to be able to work without supervision and will need to understand the complexity of the overall infrastructure across the organisation. You will also provide supervision, support and mentoring to Digital Analysts. A full UK driving license is essential.
Main duties of the job
* Deal with complex problems that require detailed knowledge and advanced problem investigation, diagnosis & resolution techniques including remote and off site methods.
* Systems Administration
* Undertake incident management and problem management investigations when required.
* Take part in an out-of-hours on call service.
* Ensure that Incidents and service requests generated via the Digital Help Desk system are responded to within appropriate timescales.
* Take part in a daily support rota, working across sites if required.
* Be a member of various project teams, assisting Digital managers and/or Project Managers with the delivery of the Digital elements of the projects.
* Liaise with other Digital teams to resolve cross-team support issues.
* Onsite maintenance and repair of faulty Digital equipment.
* Be able to travel and work across different sites
Education
* GCSE Maths, English and Computing or equivalent - grade C/5 or higher
* 2 * A levels grade C or above
* Degree in an IT related subject or equivalent experience
Experience
* Long Experience of working in a customer service environment
* Experience using a Helpdesk call logging system
* Excellent Experience supporting various information systems and computer hardware and software configurations
* Experience being part of a project team to implement systems
Knowledge
* Advanced knowledge of Information Governance & Data Protection
* Good Technical Skills gained in supporting hardware or information systems
* Excellent knowledge of Windows and office applications
* Very good knowledge of current hardware and software standards
Skills and Abilities
* Data Input/accuracy and attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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