Permanent | Mon-Fri (Day Shifts Only) | No Weekends | Hybrid (3 office / 2 home, optional) | Excellent Benefits & Progression Make every customer feel like your only customer. Join Safetykleen’s high-energy Tele-based Customer Service team in Dinnington and become the friendly first point of contact for our customers. You’ll solve problems, keep accounts running smoothly, boost retention, and spot risks before they become issues - all while partnering closely internally to keep service seamless. If you love variety, ownership, and delivering a standout customer experience, you’ll thrive here. Why you’ll love it Salary: £23,800–£26,000 per annum Work–life balance: Monday–Friday, no weekends, day shifts only Hybrid: 3 days in our Dinnington office up to 2 days from home (optional) Healthcare from day 1 5% pension 3x life assurance 25 days’ holiday bank holidays Events, celebrations & prizes ; employee recognition and referral schemes Enhanced maternity & paternity pay ; enhanced sick pay Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work Free parking Real growth: access to internal and external courses; clear progression based on performance What you’ll do Be the first line hero for inbound calls and emails - owning queries end-to-end and delivering brilliant service Proactively reach out to customers to strengthen relationships Support customers via live chat, responding quickly and professionally Keep our CRM spotless - accurate data entry and updates, every time Allocate, monitor and escalate enquiries or complaints to secure swift resolutions Log and track activity through our CRM to ensure seamless communication What you’ll bring A genuine passion for putting customers first and delivering superior service Clear, confident written and verbal communication Calm under pressure; able to juggle multiple tasks without dropping the detail A proactive team player who’s also comfortable working on your own initiative Happy to follow processes while suggesting smart improvements We are Safetykleen Safetykleen is the leading provider of Parts Cleaning, Waste Collection and Environmental Advisory services. We operate in 14 countries, employ 2,000 people across 92 branches, and deliver 1 million services each year. In the UK & Ireland, we have 19 branches and around 600 passionate colleagues united by our mission to make the planet Safer and Kleener. Join a welcoming, inclusive workplace where your voice matters, your talents are valued, and your career growth is based on merit and performance. Ready to make an impact? Apply now and help us keep customers smiling - every single day.