Robert Half has partnered up with a coaching and development programme company to find a detail-oriented Client Success Coordinator to join their growing team and play a pivotal role in delivering exceptional client experiences.
As the operational backbone of their client delivery function, you'll ensure the seamless execution of coaching programmes across a diverse portfolio of clients. You'll be the first point of contact for coachees, working closely with Client Success Directors to deliver flawless, end-to-end service that drives retention and impact.
Location: Remote | Salary: £28,000 - £35,000 + Bonus | Type: Full-time, permanent
What You'll Be Doing
Client Delivery & Operations
* Partner with Client Success Directors to develop and execute flawless delivery plans that ensure client satisfaction and programme impact
* Drive the booking and coordination of all coaching programmes, ensuring they stay on track and are completed within agreed timescales
* Oversee logistics with client stakeholders including scheduling, technology, attendance tracking, and feedback collection
Risk Management & Quality Control
* Identify and evaluate risks within your client portfolio (errors, feedback trends, coaching progress, GDPR concerns) and implement business controls to minimise exposure
* Act as the knowledge hub throughout programmes, monitoring delivery plans and escalating feedback scores to senior stakeholders as needed
Stakeholder Management
* Serve as the primary point of contact for coachees, delivering prompt, responsive support throughout their coaching journey
* Liaise with client stakeholders on all logistical elements of delivery
* When required, oversee resourcing and commercial onboarding from the Associate pool
Data & Reporting
* Manage all new coaching referrals, ensuring accurate CRM data entry and assignment
* Coordinate feedback collection and prepare initial draft reports for Client Success Directors
* Ensure all contract revenue is entered into CRM accurately and in a timely manner
Content & Materials
* Support the creation of client-facing materials for service reviews and proposals
* Ensure all briefing documents and content are available to coachees and coaches before sessions
* Partner with marketing and product teams to keep promotional and feedback materials current
What We're Looking For
Essential Experience & Skills
* Proven experience supporting a portfolio of 15+ clients simultaneously in a fast-paced client service environment
* Strong analytical and PowerPoint skills for reporting and presentations
* Excellent communication and collaboration abilities across multiple stakeholders
* Goal-oriented mindset with the ability to persevere when faced with challenges
* Exceptional organisational skills and attention to detail
* Ability to build value-added relationships and engage diverse stakeholders
What's On Offer
Wellbeing: wellbeing leave
Pension: Company pension scheme
Flexibility: Remote working with flexible hours
Growth: The opportunity to contribute to a fast-growing, PE-backed organisation
Support: Employee Assistance Programme
Ready to Apply?
If you're a proactive, detail-obsessed professional who loves creating seamless client experiences, we'd love to hear from you.