Main duties of the job
* Accurately type letters, reports, patient referrals, etc.
* Manage all aspects of Choose & Book (eRS) to make appointments and bookings, including e-Referrals.
* Use Docman to scan correspondence into patient medical records.
* Establish and maintain filing and administrative systems to make written or computer information easily accessible and secure.
* Retrieve medical records and assist with completion of medical/insurance records.
* Receive incoming and initiate outgoing telephone calls to facilitate timely communication, taking messages and dealing with appropriate queries.
* Provide cover for members of the secretarial team during sickness or annual leave.
* Ensure strict confidentiality protocols are adhered to.
Person Specification – Experience
* Ability to work effectively in a team or independently.
* Ability to think on own feet.
* Diplomacy.
* Commitment to patient care.
* Polite and courteous manner.
* Confidence and a positive outlook.
* Sense of humour.
* Previous medical secretarial experience; knowledge of SysOne.
Qualifications
* English Language GCE/GCSE or equivalent.
* Mathematics GCE/GCSE or equivalent.
Disclosure and Barring Service Check
This post requires a successful Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
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