An exciting opportunity has arisen for an experienced and customer-focused Assistant Store Manager to join a well-established and growing storage and service-led organisation. This role is ideal for someone who enjoys working in a fast-paced operational environment, takes pride in delivering excellent customer service, and is confident supporting the day-to-day management of a busy store.
Role: Assistant Store Manager
Location: South London/South-West London
Pay: £27,000 – £28,980 per annum + performance bonus paid every 6 months
Working Pattern: Full-Time | Permanent
Working closely with the Store Manager, you will play a key role in driving sales performance, maintaining operational standards, and ensuring customers receive a consistently high-quality experience. You will also support the supervision and development of team members while helping to maximise occupancy, revenue, and overall store performance.
This is a hands-on role that combines customer service, sales, operations, administration, and team leadership.
Key Responsibilities
* Support the overall day-to-day running of the store operation
* Assist in achieving weekly, monthly, and annual sales and revenue targets
* Handle customer enquiries professionally both face-to-face and over the telephone
* Promote and sell available services to prospective and existing customers
* Deliver a consistently high level of customer service and customer satisfaction
* Ensure the store is maintained to an excellent standard of cleanliness and presentation
* Support staff supervision and help motivate the wider team through a positive and proactive approach
* Monitor operational performance and help identify opportunities to improve efficiency and occupancy levels
* Assist with managing store administration and ensuring compliance with company procedures
* Identify repair and maintenance issues and ensure they are reported and followed up appropriately
* Support debt management procedures and help minimise outstanding arrears
* Ensure all Health & Safety policies and procedures are adhered to at all times
* Take responsibility for the store in the absence of the Store Manager, including reporting and operational oversight
About You The successful candidate will demonstrate:
* Previous experience within retail, storage, hospitality, property, or a customer-focused operational environment
* Strong customer service and communication skills
* Confidence handling sales enquiries and working towards targets
* Ability to work independently as well as part of a small team
* Good organisational and administrative skills
* A proactive and hands-on approach to problem solving
* Ability to lead by example and support team performance
* Strong attention to detail and ability to work within procedures and compliance frameworks
* Comfortable with occasional lone working responsibilities
What’s on Offer
* Competitive salary of £27,000 – £28,980
* Performance-related bonus paid every 6 months
* Supportive working environment
* Opportunities for development and progression
* Varied and rewarding role with operational responsibility
* Exposure to both customer-facing and management responsibilities
This is an excellent opportunity for an ambitious individual looking to further develop their operational and leadership experience within a dynamic customer-focused business.
Apply now for the position of Assistant Store Manager and take the next step in your career with a reputable and growing organisation that values customer service, operational excellence, and employee development.