Overview
This is a varied role that is responsible for carrying out a range of activities such as gathering meter readings and investigating customers billing queries. You'll need to be able to speak confidently to customers and guide them if any technical issues arise. If you are used to dealing with customers and can adapt quickly to difficult situations, this is a plus! You’ll need to be a good team player and share the ethos of striving to work in the best team environment you can. Having a full UK Driving License is required.
Responsibilities
* Strong interpersonal, negotiating and influencing skills
* Ability to think objectively to plan, prioritise and resolve work in the most effective way possible
* The ability to work in a demanding target driven environment as part of a remote based team.
* Confidence to review and discuss work carried out by contract partners and challenge quality and effectiveness of work where required.
* Ability to manage jobs through until completion, share learnings with your team and deal with customer escalations and complaints where required.
* Be proactive and have the right attitude to work as you will be out on site most of the time.
About the candidate
The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
Company and Commitment
That’s right, set shifts and no weekends!
Monday, Wednesday and Friday 8:00am - 16:00pm; Tuesday and Thursday 8:00am - 15:45pm. Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too, with a range of benefits and award-winning training to help you reach your potential. We also support looking after the environment and the communities where we live.
Benefits
* 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
* Annual bonus scheme (up to £1,500 per annum based on company performance)
* Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
* Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
* Dedicated training and development with our 'Academy'
* Electric vehicle scheme and retail offers
* Family friendly policies
* Two volunteering days per year
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