Shared Services Manager
Location: Liverpool
Job Type: Full Time Permanent (Office Based)
Salary: Competitive
Job Ref: LIVERPOOL/SSM/99
Nurseplus are looking for a Shared Service Manager to lead, support and manage the development and day to day running of all shared services operations being delivered from our central Liverpool hub.
The Shared Services Manager will be responsible for developing and managing a central services operations and performance plan, to support the business and our branches in attaining our sales strategy and company sales goals and profitability in accordance with agreed KPIs. The Shared Service Manager will proactively drive operational success through maximising relationships with internal and existing clients, implementing strategies to achieve high levels of worker engagement and the provision of a ‘best in class’ support function, driving Liverpool Shared Services as a Centre of Excellence.
Benefits of working with Nurseplus as a Shared Services Manager:
1. Salary: Competitive
2. Company incentive schemes
3. A structured pathway for your career development
4. Contributory pension scheme
5. Company Healthcare scheme
6. Company discounts scheme for high street retailers
7. Your birthday off
8. Cycle to work scheme
9. Generous maternity and paternity benefits
The main duties of the Shared Services Manager role include:
10. Drive recruitment, resourcing, onboarding, and pre-employment screening services.
11. Ensure exceptional customer service for internal and external clients.
12. Act as point of escalation for recruitment and resourcing matters.
13. Support branches in increasing staff out working and developing recruitment strategies.
14. Manage team performance and development effectively.
15. Monitor centre performance against targets and maintain accurate records
16. Manage compliance with statutory legislation and contractual requirements.
17. Ensure recruitment processes adhere to policies and legislation.
18. Work flexibly, visiting branch sites and Nurseplus operations as needed.
19. Maintain strong working relationships and demonstrate Nurseplus values.
20. Undertake additional duties as required.
What we are looking for in a successful candidate:
21. Excellent organisational, communication and time management skills
22. Excellent Customer Service Skills with the ability to build and maintain effective working relationships both internally and externally
23. Excellent leadership and problem-solving attributes
24. Solutions focused with the ability to make decisions
25. IT literate with the ability to analyse data and produce meaningful reports
26. Previous experience of working within a busy support services environment
27. Track record in successful internal and external client relationship management
28. Experience of working to tight deadlines and within contractual targets
29. Proven experience of successfully leading and developing a team
30. Proficient in the use of Microsoft Office products
31. Current UK driving licence and a willingness to travel
About us
Nurseplus is a national company with a network of branches across the UK. We are committed to supporting our workforce to ensure they have the right skills to do their job and enable them to develop themselves and their careers.
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