Position: Assistant Store Leader
Location: Pontypridd
About Us:
Join a team that has proudly won the Best Network Award from Rootmetrics for 12 consecutive years. Our franchise store is renowned for delivering outstanding service and top-quality products. We're committed to fostering a positive and dynamic work environment where teamwork, growth, and success are at the forefront.
Role Overview:
We are seeking a motivated Assistant Store Leader to help drive our store's success. In this role, you will ensure our customers receive exceptional service and expert advice on their mobile phone needs. You will also play a key role in coaching and developing the team, supporting the Store Manager with daily operations, and building strong customer relationships to ensure a positive experience and repeat business.
Key Responsibilities:
* Deliver top-tier customer service to enhance customer satisfaction.
* Develop and nurture customer relationships to promote brand loyalty.
* Provide informed advice on mobile phone products and services.
* Coach and mentor team members to improve performance and achieve goals.
* Assist the Store Manager with daily operations, including inventory management, scheduling, and compliance.
* Achieve and exceed sales targets.
* Stay updated on the latest mobile phone products and industry trends.
* Offer technical support and guidance to customers.
What We're Looking For:
* Proven experience in customer service or sales.
* Strong communication and interpersonal skills.
* Ability to thrive in a fast-paced environment.
* Experience in coaching, mentoring, or developing others is highly desirable.
* Familiarity with mobile phone products and services is a plus but not required.
* A goal-oriented mindset with the ability to meet and surpass sales targets.
* Positive attitude and eagerness to learn.
Salary & Benefits:
* Competitive salary of £27,000 - £28,500 per year, with an OTE of £36,000 - £40,000 based on a 40-hour workweek.
* Additional benefits include a company pension, employee discounts, and store discounts.
* Commission pay opportunities.
Job Type: Full-time, Permanent
Location Requirement:
Candidates must be able to reliably commute or be willing to relocate to Pontypridd before starting work.
Work Location: On-site
Job Type: Full-time
Pay: £27,000.00-£28,500.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* Store discount
Experience:
* Telecommunication: 1 year (required)
* Management: 1 year (required)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person