Overview
Operations Director
Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.
Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact. Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.
As an Operations Director, you will lead the performance and management of the assigned commercial portfolio of clients. This includes driving sustainable growth, statutory compliance, operational performance, governance, the management and development of employees, and the continual retention and development of our client base. You will lead the management and development of employees, ensuring that the company culture and behaviours are demonstrated at all times throughout the region. You will work collaboratively with Critical Engineer Operations Director, other Regional Operations Directors, Sector Heads and Group Sales to achieve Company targets, develop talent and present a seamless approach to clients. Ensure the delivery of a professional and exceptional service to clients across ventures.
Responsibilities
* Lead and develop high level customer relationships with both existing and potential clients through fully understanding their requirements and demands.
* Full accountability for the overall performance of the identified accounts, ensuring all contract KPI’s/SLAs are met and service payment deductions are fully mitigated.
* Work collaboratively with all portfolio contacts to manage and offer new business activity for all services across the business, ensuring this is applied to all new opportunities.
* Ensure that contracts are both technically and commercially compliant.
* Manage and drive through group upsell and cross-sell opportunities to other divisions (Consulting, Technology, IAC).
* Manage portfolio finances to ensure delivery of financial budget and target requirements; with an understanding of risk and opportunity.
* Attend and contribute fully to monthly finance reviews with the MD CE.
* Ensure business continuity plans are in place for all contracts.
* Develop and submit as part of the budgeting process plans for new and existing business ensuring all contract budgets are formulated bottom up and are achievable.
* Develop portfolio contract sustainability plans to meet the strategic objectives of the company sustainability programme.
* Lead employees so that they have the skills and motivation to undertake their roles.
* Ensure performance reviews are undertaken on an annual basis.
Competencies
* Lead others through change, motivating and empowering them to reach organisational goals and delivering strong company goals alignment.
* Understands and applies commercial and financial principles. Views issues in terms of costs, profits, markets and added value.
* Strong strategic thinking abilities. Translates broad strategies into specific objectives and action plans. Aligns resources, processes and systems to support strategic priorities. Demonstrates a broad-based view of issues, events and activities and a perception of the longer-term impact and wider implications.
* Creates new and imaginative approaches to work related issues. Identifies fresh approaches and shows a willingness to question traditional assumptions.
* Personal motivation – commits self to work hard towards goals. Shows enthusiasm and career commitment.
What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as an Operations Director, you’ll need…
* High degree of direction, self-reliance, assertiveness and the ability to hit the ground running.
* Interprets business needs and champions decisive action to achieve the vision.
* Ability to challenge positively and debate confidently.
* Encourages an environment where creativity can flourish.
* Resolves difficult political issues at a high level using appropriate conflict resolution techniques.
* Strong planning, communication and people skills together with a “hands-on” approach, with the ability to lead a senior team.
* Excellent stakeholder/client management skills, with the ability to quickly demonstrate an understanding of Bellrock’s business and clients’ business and the market dynamics in which we operate.
* Champions talent management and succession planning processes.
* Ability to influence diverse groups and engage at all levels both internally and externally.
* Displays an entrepreneurial approach to business constantly seeking opportunities for growth.
* Excellent interpersonal, communications and presentation skills.
* Excellent negotiation skills, based on strong commercial/financial acumen.
* Strong strategic thinking abilities, capable of translating strategic intent into immediate successful delivery.
* Proven track-record in managing a £20m+ portfolio including a retail/distribution client base.
* Real passion and enthusiasm to succeed.
* Promotes a culture where individuals feel enabled to make decisions and act on them.
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from our Sheffield office three times a week on a hybrid basis. Working hours are 37.5 per week, Monday to Friday, 8.30am to 5pm.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
* 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
* Salary exchange pension scheme
* Life cover
* Paid sick leave
* Health Assured employee assistance and wellness program
* Enhanced maternity, paternity and adoption leave
* Salary sacrifice schemes: Cycle to work
* Holiday purchase scheme of additional 5 days per year
* Offers and discount scheme designed to save money on everyday shopping and essentials
* Healthcare Cashplan
* MotorSave Scheme
* Refer a friend
* Liftshare
* Virtual GP
Helping you to shine
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more. So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.
Apply today.
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