IT Service Desk Analyst, £39,000 - £42,000, 12 month FTC, Bournemouth, onsite, opportunities for progression, great company culture
The Role:
As an IT Service Desk Analyst you'll be providing local IT systems support, training and advice to colleagues and will be responsible for the development, maintenance and operation of the organisation's devices, desktops and applications.
You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved.
This role will provide support for end user computing across all our locations. Acting as an escalation point for the central IT service delivery team as well as providing local hands-on support for the wider CIO teams.
Due to the travel involved you will need to hold a full and valid UK Driving Licence and have your own vehicle. Travel to other sites will be fully expenced.
What we need from you:
As an IT Service Desk Analyst you'll need to have a high level of customer focus and the ability to work collaboratively with colleagues, contractors and partnering agencies.
You will need experience of working on an IT Service Desk or in a Technical team and be able to communicate with our customers in person, by telephone, webchat email or digital assistant.
A Service Desk/Customer Service oriented certificate such as ITIL v3 or v4 Practitioner would be an advantage. This would suit someone with 1-2 years L1 and 2-3 years L2 experience.
We are looking for:
* Experience of troubleshooting and demonstrable problem-solving techniques.
* A sound understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment and AV equipment.
* Good knowledge of Windows 11, Office, Teams and Azure
* Ability to be office based and travel between sites as needed
* Confident and enthusiastic approach in delivering basic user training to ensure end users make the best use of our AV services.
* The ability to work as part of a team and the self-motivation to work without direct supervision in remote locations.