Join to apply for the Technical Support Engineer role at Crestwave Solutions Ltd.
We have a great opportunity for an organized, self-motivated Technical Support Engineer with strong networking exposure and excellent team player capabilities to join a well-established company based in Bromley, South East London.
Responsibilities:
1. Completing technical support tasks and resolving IT issues.
2. Problem solving and closing support calls on cloud-based and on-premises systems.
3. Troubleshooting issues with servers, firewalls, Wi-Fi, and network equipment.
4. Building and configuring laptops, Macs, and PCs.
5. Answering customer calls and managing support tickets.
6. Visiting customer sites and delivering outstanding customer service.
Essential Requirements:
* Experience in setting up user accounts, MFA, email accounts, and security groups.
* Ability to build laptops and desktops from scratch.
* Extensive experience supporting and troubleshooting Office packages.
* Strong understanding of networking and IT systems, both on-premises and cloud-based.
* Knowledge of supporting backups and antivirus software.
* Good security practices, including updates and password management.
#J-18808-Ljbffr