Overview
Role: Technical Service Manager
Reporting to: Head of Service
Location: Shepperton
Hours: 40 hours per week
Type: Permanent
Salary: up to £65k + Car Allowance
Purpose of the Role
The Technical Service Manager position is responsible for a team of field engineers and service coordinators to ensure efficient and effective delivery of PPMs, repairs and urgent works to clients.
Key Responsibilities
* Manage a team of field service engineers and service coordinators, managing team performance and employee administration
* Oversee the planning and scheduling of service calls and preventive maintenance visits
* Ensure timely and efficient response to client service requests
* Manage any escalations from the service coordinators, resolving any complaints and issues promptly and professionally
* Monitor service quality and client satisfaction
* Provide technical support as and when required
* Attend site visits and carry out site audits and required
* Identify opportunities to improve service profitability
* Build and maintain strong relationships with clients
General Responsibilities
* To work within Accent Services values, vision and expectations
* To contribute to the development of Accent Services
* To work in accordance with all policies and procedures of Accent Services
* To commit to own personal development and attend training and/or development activities as required
* To work in accordance with relevant legislation
* To undertake any other duties as required, and as appropriate to the post
Required Skills and Qualifications
* Strong technical knowledge of HVAC systems and equipment
* Proven experience managing a team
* Excellent communication skills, both written and verbal
* Strong problem solving and analytical skills
* Strong organisational skills
* Degree or equivalent experience in an industry specific subject
* Field experience
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Information Technology
* Industries: Industrial Machinery Manufacturing
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