Job Details: Credit Control & Query Resolution Administrator
Full details of the job.
Vacancy NameCredit Control & Query Resolution AdministratorVacancy NoVN558Employment TypeFull-TimeLocationHarrogateType of VacancyPermanentJob Description
JOB DESCRIPTION
AIM OF THE ROLE
This key role within the Credit Control team is responsible for ensuring that our critical cash collection function is undertaken effectively, ensuring that customers make payments on time.
The role requires excellent customer service skills as you will work closely with your key accounts, developing good working relationships to ensure that transactions run smoothly and any queries with customer's accounts are swiftly resolved to ensure no delays to payment.
The main duties of the role include but are not restricted to the following:
* Building good working relationships with customers based on respect and trust
* Quickly raising any issues affecting expected payments with customers and agreeing resolution, to ensure payments are made on time
* Communicating any issues with Customer payments to Sales Operations and following up to ensure successful resolution
* Chasing overdue accounts by telephone and email
* Chasing payment of resolved queries
* Providing regular updates on progress of overdue accounts and escalating any issues preventing collection
* Pursuing overdue accounts and recommending and submitting seriously overdue accounts for legal action
* Recording and maintaining accurate customer records
* Achieving company targets for the reduction of debtor days and cash collection performance
* Understanding of queries raised and process of how to resolve issues
* Resolution of queries in a timely manner to ensure query value and volume are kept to a minimum
* Administrative and reporting duties as required for the efficient execution of the role
* Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:
* Compliance with Redcentric's policies and procedures
* Handling and protection of Redcentric information
* Reporting of security events
* Implementing appropriate policies and procedures