Main Purpose of the Role Deliver an appropriate support and information service, responding to the emotional and practical needs of women and children accessing SWA projects, working within the SWA and Supporting People Framework. Assist and facilitate service users to make informed decisions and positive changes to their lives, to minimise risk of homelessness and enhance their future. Using the self-help principle to encourage independence and empower the service user to succeed on all levels. Specific Responsibilities: 1. Needs assess needs of referrals/service users to determine what level of service is appropriate, develop support plans for approval by Team leader, action approved plans and review accordingly. 2. Admit new service users onto SWA projects and complete relevant project paperwork e.g. licence agreement, referral form etc 3. Participate in housing management tasks as required i.e. room preparation, managing breaches of licence and reporting any maintenance issues. 4. Achieve and offer appropriate level of support to the women, ensuring that all options are systematically appraised, making use of a wide range of training and employment opportunities. 5. Support service users through the process of re-housing as appropriate/when required. Liaising and networking with appropriate agencies, support women to settle in the community, providing information on amenities etc. 6. Assist service users to apply for/maintain/maximise benefits and manage other financial issues. 7. Assist support service users to access health services, legal services, housing etc. 8. Comply with all child and adult protection/procedures in SWA and report to the Team Leader any concerns /issues in this area. 9. Encourage service users to participate in all areas of their service provision and communal living (when applicable), for example through facilitation of house meetings. 10. Work with colleagues to ensure the smooth running of SWA projects. 11. Encourage service user participation in the development of consultation processes, policy review, service review and development etc. 12. Provide 1:1 support to women using the principle of self-help to promote and encourage independence and empowerment. 13. Develop and maintain links with communities and organisations and monitor the needs of service users. 14. Adhere to SWA health and safety policy and report any risks/concerns to the Supported Housing Coordinators, taking immediate steps where necessary to protect health and well-being of resident’s/team members. 15. Assist the Team Leader in project administration tasks to include keeping accurate records of repairs, contacts, referrals, finance, statistical information, outcomes data etc., as required. 16. Facilitate group activities in addition to 1:1 work with women. 17. Direct and assist volunteers as appropriate.