Repairs Scheduler Salary: £26,208 per annum Hours of Work: 40 hours per week, Monday – Friday Location: Office working at our office in Garston, Liverpool (L19 2RF) Contract Type: Permanent Closing date: 28 September 2025 Interview date: 7 October 2025 This role is offered through our Joint Venture with Penny Lane Builders - Avela Home Service - who are responsible for our repairs and maintenance services. The successful applicant will be employed on Avela Home Services' Conditions of Employment. For further information please visit: https://southliverpoolhomes.co.uk/avela What will your role be? As the Repairs Scheduler, you will be responsible for delivering a high quality, professional service to our customers relating to our repairs and compliance works. You will effectively manage operative diaries and be responsible for dealing with complex customer enquiries by phone, email, or web resolving where possible. What skills and experience will you have? You will have a good standard of general education including Maths and English (grace C/4 or above), and you’ll have experience of working within a Contact Centre environment, scheduling and allocating repair work to maximise efficiency. You’ll have strong knowledge of social housing, repairs and maintenance, and have excellent customer service and communication skills. Please review the recruitment pack linked below for more details about the role. Why join us? You’ll love being part of a professional and innovative organisation, you’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best. How to apply Please review the recruitment pack below and complete our online application process. All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words. Encouraging diversity We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life. We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification. If you wish to apply under either of these schemes, then please ensure you select "YES" to the relevant question on our online application form. We reserve the right to close this advert early should we receive sufficient applications, therefore we encourage you to apply as early as possible. Further information For further information about this exciting opportunity please download the recruitment pack at the bottom of this page. INDLOW The Company Through a joint venture between Penny Lane Builders and South Liverpool Homes (SLH), we deliver a professional repairs and maintenance service to over 3,800 social housing tenants predominately in the Speke and Garston areas of the city. We work closely with SLH to provide responsive and planned services which support them in providing safe and comfortable homes to all their tenants. As a community-focussed organisation, we re-invest profits back into the local area and offer job and apprenticeship opportunities to local people. The Benefits Cycle to work scheme Medical Cashplan Employee Assistance Programme (EAP) Real Living Wage Employer Our Values We are inclusive We respect and value each other, we are stronger working together. We make it happen We innovate; using our passion and energy to be bold, find solutions and make a real difference. We care We care about the wellbeing of our customers, our colleagues and the communities we work in. They are at the heart of everything we do. We take ownership We take personal responsibility for our actions; doing what we say we will do. We are professional We value experience and expertise, but also love to develop potential. Documents