Join to apply for the 2nd Line Support Engineer role at Experis UK.
Job Title
2nd Line Support Engineer (Duty Technician)
Location
Hursley – 4 days on / 4 days off
Clearance
SC Clearance required (active or eligible for SC clearance).
Job Purpose / Role
The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail‑oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem‑solving abilities, and a solid understanding of supply chain principles.
Required Skills
* Handle incoming technical support incidents, requests and changes.
* Manage personal call queue, ensuring calls are closed in a timely fashion.
* Provide updates and maintain ongoing customer communication.
* Resolve calls ranging from simple password resets to complex server queries.
* Escalate calls to the 3rd Line team as necessary.
* Work as part of a close-knit and highly skilled team of engineers.
* Provide excellent customer service.
* Collaborate with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.).
* Perform software builds/re-builds on PCs and laptops as required.
* Fix hardware faults and install upgrades to client hardware.
Benefits
* Contributory pension scheme
* Employee Assistance Programme
* Medical and dental cover
* 22 days holiday + bank holidays
* Maternity pay / Shared parental leave and paternity leave
* Sick pay
Eligibility
Suitable candidates should submit CVs in the first instance.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industry
Staffing and Recruiting
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