Technical Support Analyst (3rd Line)
Location: Norfolk
Job Type: Full-time (includes on-call/shift work)
The Role
Provide second and third-line technical support, managing capacity and proactively monitoring the organization's IT infrastructure. You will supervise other analysts and act as a technical lead for complex system investigations and upgrades.
Essential Skills & Qualifications
Certification: MCP or MCSE (Windows 2003-2012).
Education: Relevant Degree, HND, or HNC in a technical discipline.
Server Infrastructure: Expert support for Windows Server (2003-2012) and OS builds for Windows 7/10.
Networking: Strong knowledge of LAN, TCP/IP, x400, and RS-232.
Backups/Security: Management of enterprise backup/restoration (Oracle/AIX) and anti-virus/patching technologies.
Specialized Systems: Support for MS SQL Server, Web Server products, and multi-user database applications like the ICE system.
Key Responsibilities
Provide 3rd line technical support for the onsite helpdesk.
Manage the onsite Citrix Service Farm.
Plan and supervise maintenance and installation work with contractors and system architects.
Perform system performance investigations and capacity analysis.
Participate in the on-call rota as required.
If interested, please apply with your updated CV.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
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