Join to apply for the Technical Support Services Engineer role at M Group Telecom
3 days ago Be among the first 25 applicants
Join to apply for the Technical Support Services Engineer role at M Group Telecom
Get AI-powered advice on this job and more exclusive features.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
Want to come and be a part of it?
What will you be doing?
Magdalene is seeking a skilled and enthusiastic Transmission Technical Support Engineer to join our Technical Support Services team, ideally located within commuting distance of our NOC in St Ives, Cambridgeshire. The role involves providing 2nd/3rd line mission-critical support to Managed Services customers, working independently and collaboratively with colleagues, the Network Operations Centre, and Field Engineering teams.
Prioritising and resolving faults within SLA
Updating customers and fault tickets regularly
Supporting NOC engineering tasks
Delivering system solutions for builds and upgrades
Offering technical consultancy for tenders
Conducting internal/external training
Participating in the emergency on-call rota
What you’ll bring?
* 10+ years in telecoms installation, commissioning, and support
* Expert in CWDM/DWDM fault finding (Huawei, Ekinops, Ciena, ADVA)
* Skilled in optical/ethernet testing (BER, RFC2544, Y.1564, OSA, OTDR)
* Strong PDH/SDH and IP networking knowledge
* Familiar with Nokia, Keymile, Marconi systems and NMS platforms
* Excellent problem-solving and analytical skills
* Self-motivated with a strong desire to learn
* Confident communicator with clear written and verbal skills
* Calm under pressure
* Desirable: CCNA/CCNP, Network+, ITILv3/v4
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
* Matched or contributory pension scheme
* Online GP service, 24 hours a day, 365 days a year
* Employee assistance programme
* My Rewards portal, access to 1000’s of retail discounts
* Life assurance
* Cycle to work, salary finance and give as you earn schemes
* Enhanced maternity, paternity leave and adoption leave
* Reward and recognition scheme
In addition, this role offers;
* Company car/Car allowance
* Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
* Discretionary bonus scheme
* 25 days annual leave plus bank holidays
* Recommend a friend - get rewarded for introducing people to us!
About Us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
* We’re responsible and go further for our people, clients, communities and the planet
* We’re open and seek new and better ways of exceeding expectations
* We’re together and as one team; the whole is greater than the sum of the parts
* We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGROUPT INDSTA
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Telecommunications
Referrals increase your chances of interviewing at M Group Telecom by 2x
Get notified about new Support Services Engineer jobs in St Ives, England, United Kingdom.
Cambridge, England, United Kingdom 2 months ago
Cambridge, England, United Kingdom 1 week ago
Cambridge, England, United Kingdom 1 week ago
Cambridge, England, United Kingdom 1 week ago
Melbourn, England, United Kingdom 1 week ago
Support Engineer, Advanced Engineering Support
Cambridge, England, United Kingdom 2 weeks ago
Huntingdon, England, United Kingdom 1 week ago
Cambridge, England, United Kingdom 5 days ago
Graduate / Placement Technical Support Engineer
Cambridge, England, United Kingdom 8 months ago
Melbourn, England, United Kingdom 2 weeks ago
Cambridge, England, United Kingdom 1 day ago
Laboratory Equipment Service & Support Engineer
Chatteris, England, United Kingdom 2 weeks ago
Cambridge, England, United Kingdom 3 months ago
IT Migration Engineer (Fixed Term) (Secondment or external applicants welcome)
Cambridge, England, United Kingdom 1 week ago
St Ives, England, United Kingdom 3 days ago
IT Migration Engineer (Fixed Term) (Secondment or external applicants welcome)
Cambridge, England, United Kingdom 1 week ago
Bedford, England, United Kingdom 4 days ago
Cambridge, England, United Kingdom 2 months ago
Cambridgeshire, England, United Kingdom 2 months ago
Cambridge, England, United Kingdom 2 weeks ago
Senior Mechanical Engineer – Site & Facilities
Senior Mechanical Engineer – Site & Facilities
Senior Mechanical Engineer – Site & Facilities
Senior Mechanical Engineer – Site & Facilities
Broughton, England, United Kingdom 1 week ago
Senior Mechanical Engineer – Site & Facilities
Broughton, England, United Kingdom 1 week ago
Senior Mechanical Engineer – Site & Facilities
Broughton, England, United Kingdom 1 week ago
MOET Apprentice - Product Inspection Service Engineer
Cambridge, England, United Kingdom 1 week ago
Cambridge, England, United Kingdom 1 day ago
Peterborough, England, United Kingdom 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr