Job Advert
Cordwallis Reading have a vacancy for an experienced Automotive Service Advisor to join the team based in RG2 0QX.
The Service Advisor performs a pivotal role in the smooth running of the Commercial Service Department. Acting as a central point of contact for our customers, you will provide relevant, accurate and timely information through each stage of our Service Core Process, ensuring that our customer expectations are met and exceeded.
Our Service Advisors also maximise service and parts profitability through upsell of work identified during the workshop visit in a professional manner as well as loading the workshop diary to fulfil workshop capacity and utilisation.
Cordwallis Reading is also an HGV MOT ATF currently running 3 days per week. Part of the Service Advisor role is not only to book in customers for MOTs but to also ensure accuracy when invoicing completed MOT tests.
This is a multi-faceted role and you will need to be able to think on your feet and retain information – all with a smile on your face. We are a busy commercial dealer and no two days are the same
Hours:
Working hours are Monday to Friday from 9am – 6pm with one hours unpaid break for work.
Saturdays are on a rota basis – 1 in 4 from 8am – 12pm paid at 1.5.
Salary:
Dependent on your previous experience and background but from £28,000 up to £32,000 per annum plus a bonus of £4,000 per annum based on manufacturer KPIs and targets. Plus you will earn additional salary working the 1 in 4 Saturday morning on rota.
Responsibilities:
Understand and adhere to Service Core Process as set by the Brands and Company
* To carry out a robust job preparation process; focusing on the detail to ensure all customer vehicle issues and information are captured and followed up
* Inform customer of outstanding recall campaigns and arrange for work to be completed
* Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
* Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
* To promote additional workshop services/repairs where applicable
* Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
* Carry out daily update calls to customers on vehicle progress in the workshop
* Follow up all 'No Show' bookings
* Work in Progress (WIP) control for the dept
* Updating VOR's on Manufacturer platforms on a daily basis
* Gaining authorisation for work required – either from the customer or via customer approval platforms
* To cost the work completed and raise invoices
* Carry out post workshop visit calls to ensure customers are happy with the experience and service provided
* Accept and process all walk-in bookings
* Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays
* To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
* To maintain invoice filing in an accurate, timely and efficient manner
* To ensure parts are ordered/requisitioned once relevant authority is received
* To ensure customer reception area is maintained to a high professional standard at all times
* To order/ arrange sub-contract work
* Build rapport with all staff and customers
* To ensure up to date knowledge and training on all franchise requirements
* To undertake such other tasks as may reasonably be required
* To enhance the image and reputation of the company whilst supporting its commercial interests
* To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
The perfect candidate will have:
* An absolute 'can do' attitude & proactive approach to work
* Excellent attention to detail
* Excellent communication skills with customers and colleagues
* Excellent interpersonal, verbal and written communications skills
* Proven organisational and administration skills.
* Able to work to deadlines
* Problem solving skills
* Technical knowledge
* Analytical skills including working with statistical and costing information
* Ability to work in a fast pace environment and multitask
* Work on own initiative and as a team player
Ideally you will have industry experience within the world of automotive - whether that be HGV or Light Commercial vehicles
More about what Cordwallis Group can offer you:
* Multi manufacturer training programmes available – we will support you with your desired career progression level
* 30 Days Annual Leave including Bank Holidays
* Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
* Holiday + Purchase Scheme (up to 3 days available to purchase)
* Electric Vehicle Salary Sacrifice scheme
* Employer Statutory Pension Scheme
* Free Class IV MOT per year
* Mental Health First Aiders
* Extended leave over the Christmas 2025 period - additional days holiday given for Christmas Eve and early closure New Years Eve.
* Referral bonus if you introduce your technician friends (£1500)
* Paternity pay – Full 2 weeks pay
* Personal Accident Scheme
* Corporate uniform provided
* Cycle to work scheme
* Free Parking on Site
* Working for a friendly family business
Working for Cordwallis is not just about the job. It's about you too, and this is where the company goes the extra mile, and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, accident insurance, holiday loyalty scheme, cycle to work and the opportunity to develop your career up-to director level if that's your ambition.
Cordwallis is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; LEADERSHIP, INTEGRITY (open, transparent, supportive), and FUN in terms of recognition for performing above and beyond and celebrate success in all we do and EXCELLENCE (People, teams, development).
If this sounds like you, please apply now