Job Description
We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them.
There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [email protected] If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.We reserve the right to close this vacancy at any time.
Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.Aneurin Bevan University Health Board support flexible working.Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob overviewThe Service Improvement Manager (SIM) for Emergency Medicine plays a key leadership role in supporting the operational delivery of a dynamic and fast-paced service.
The post Holder will provide managerial oversight of administrative teams within the Emergency Department and work collaboratively with clinical and non-clinical colleagues to drive service improvements. This role requires a versatile skillset, including the ability to lead teams, analyse and present data and support with governance processes.Main duties of the jobThe post holder will work as part of adynamic team in delivering an effective service supporting senior managers and clinicians within Emergency Medicine. The post holder will provide high level, professional and confidential support to the Senior Manager team under the management of the Assistant Directorate Manager.
Ensuring delivery of a high quality, cost effective and efficient service, enabling all opportunities for service improvement to be delivered. Working for our organisationAneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued.
Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed.
Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.Detailed job description and main responsibilitiesManagement and Leadership To support the Assistant Directorate Manager to direct, lead and motivate the Directorate, to ensure a high standard of professionalism, efficiency and effectiveness in the delivery of services, ensuring that activity is fully aligned to the business of ABUHB, and is accordance with local and national policy and lawsTo support the Assistant Directorate Manager in resource planning, standard setting, performance management, management of change and team and individual development as required. Responsibility for Managing the members of the administrative team within the Directorate. Communication and Relationships.
To act as contact point for information queries within ED. This includes responding to ad-hoc queries and supporting the Senior Management Team in the development of business plans and service strategies. To liaise with Directorate teams with the Division and across the Health Board to access other systems/information and ensurecontinuous development of systems/processes within the department.
Support with governance and concerns management within the department. Responsible for dealing with first line direct patient queries and concerns. Providing and receiving complex and sensitive information, where persuasive, empathetic and re-assurance skills are required.
Resolving the issue at local level and determining the appropriate channels of escalation if unresolved, where appropriate. To undertake investigations into concerns, untoward incidents and disciplinary incidents, providing a comprehensive report of findings to the Assistant Directorate Manager and ensuringeach incident is reviewed and managed positively to improve servicesAnalytical and JudgementalTo maintain and continually improving the delivery of patient services through implementation of benchmarking, shared best practice and continuous service development techniques.Proactively monitor compliance with performance metrics. Liaises with Assistant Directorate Manager in proactively identifying opportunities to support compliance.
To analyse complex data in relation to benchmarking and performance metrics in order to make judgements on findings taking into consideration a range of options and make recommendations to enhance service delivery and improve the delivery of patient services.Ensure Directorate processes comply with the UHB’s Compliance and Risk Management Frameworks in order to reduce unnecessary costs, financial liabilities, and improve patient and staff safety. Provide support to Directorates processes set up to achieve relevant national policy guidance/targets in relation to ClinicalGovernancePlanning, Organisation, Policy and Service. Represent the Directorate in designated meetings and take the lead for Directorate in relation to projects designated by the Senior Management TeamTo support the Assistant Directorate Manager by leading and managing complex project programmes to enhance the Emergency Department service delivery which will require the formulation and adjustment of plans and activities.To formulate, support and produce business cases to support service improvement needs.Contribute to policy and service developments to enable the Directorate to provide efficient and effective service provision.
Monitor outcomes and propose / implement changes as necessary. Operational Management In conjunction with the Senior Management Team and Medical Staffing Officer e responsible for overseeing of the management of all Doctors Annual Leave and Medical Rotas ensuring all relevant departments are informed. Providing and receiving sometimes complex, sensitive & contentious information, where persuasive & negotiating skills are required.
Provide full line management to agreed staff within Directorate including sickness, recruitment, workload allocation and appraisals.Authorised signatory for staff overtime, travel costs etc.Information and DataTo understand the operation of all information systems within the Directorate, along with the associated flows of information.Work closely with the Corporate and Informatics department to ensure all national and local information requirements are met including the establishment and maintenance of regular, robust monitoring and reporting systems.To ensure accurate reporting of data in relation to performance targets.Assist in the development of operational systems across the Directorate to encourage proactive management.To lead and roll out on information technology changes within the department.Problem solve IT resolutions as requiredFreedom to Act Accountable for own actions and responsible for those of others.To take the management lead for colleagues within the DirectorateTo plan and prioritise own work, whilst providing support to all areas within the service as and when required.The post holder is expected to work autonomously on a daily basis, will exercise a high degree of personal initiative in carrying out their duties and will report to the Assistant Directorate Manager for discussion and direction.To work flexibly in order to deliver the Divisional agenda and to offer support to other colleagues including cover in times of absencePerson specificationEnglishEssential criteria- Degree level or equivalent experience or qualification Post Graduate Diploma in Management or equivalent demonstrable knowledge and experience Operational management experience Evidence of problem solving and innovationDesirable criteria- Experience of managing people Experience of project management Knowledge of Health and safety Knowledge of training opportunitiesEnglishEssential criteria- Significant experience of working within the NHS particularly within Medicine. Experience of report writing and presentation skills. Evidence of assisting in the Management of multiple project simultaneously and evidence of meeting timescales.
Experience of managing NHS waiting lists or similar initiatives Experience of managing administrative systems. Team player and evidence of team working. Excellent written, communication and planning skills.
Leadership skills Negotiation skillsDesirable criteria- Experience at operating at a management level. Evidence of managing performance related issues. Experience of managing finance and administration of budgets.
Analytical skills Experience of dealing with concerns. Understanding and experience of managing change. Experience of information systems including use of different software.
Budgetary and staff management.EnglishEssential criteria- Advanced level of use & Knowledge of IT packages including, word, Excel, outlook and PowerPoint. High level of knowledge of PMS Awareness of Data protection issues. Awareness of health and safety issues and legislation and its application within the workplace.
Understanding of the key issues affecting the Trust and the Health service in Wales.Desirable criteria- Able to interpret information and report to service manager key issues Understating of European working time legislation. Understanding work life balance issues. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh----------------------------------------To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route.
Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.