The role:
To support the customer care department in the provision of high-quality care and service to our customers and providing an excellent administration service to the department.
Duties:
* Handle telephone queries in a professional and polite manner ensuring a satisfactory outcome for our customers.
* Building and maintaining relationships with clients and external contractors
* Complaint handling
* Distributing the post and taking ownership of any administration of customer enquiries received via Royal Mail.
* Produce letters, emails, reports, spreadsheets, filing and general administration for the customer care department and Customer Service Manager.
* Assist the customer care manager in ensuring any remedial work is managed and completed
* Liaising with external contractors
* Diary management for the customer services manager
* Ensuring registration of all homes on the day of legal completion.
About you:
* Extensive administration experience within a similar environment
* Experience working with a housebuilder essential
* Exceptional attention to detail
* Friendly and professional manner
* Strong communication skills
* Proficiency in MS Office packages and IT systems
Benefits
In return, we offer a wide range of rewards and employee benefits such as:
* 33 days annual leave (pro-rata for part time or FTC positions, increases with length of service)
* Salary Sacrifice Pension Scheme
* Life Assurance
* Cycle to Work Scheme