Northgate Fleet Management is growing, and we're looking for a Customer Account Manager to support our existing customer base and ensure a high standard of service delivery across our fleet operations. This is not a sales or new business role. Instead, you'll focus on managing relationships with existing customers, ensuring their fleets are running efficiently and that we consistently deliver against agreed service levels. This is a great opportunity for someone who enjoys building relationships, solving problems, and working closely with customers and operational teams to deliver a smooth, reliable service.
Responsibilities
* Acting as the main point of contact for a portfolio of existing fleet customers
* Building strong working relationships and understanding customer needs
* Monitoring fleet performance and identifying opportunities to improve efficiency
* Managing and reviewing Service Level Agreements (SLAs)
* Working closely with internal teams to resolve issues and improve service delivery
* Providing regular updates and reports to customers
* Supporting continuous improvement across the customer experience
Qualifications
* Experience in a customer-facing or account management role (non-sales / service-led)
* Strong relationship-building and communication skills
* Organised, proactive and able to manage multiple priorities
* Comfortable working with data and using it to support decisions
* Experience within fleet, automotive, logistics or a service-led environment is beneficial
* Confident using Microsoft Office tools
Benefits
Salary - £30,000 per annum plus a 10% annual bonus and a job car to be used for client visits. Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you'll have public holidays too and an extra day off to celebrate your birthday! Pension - Employer contributions of 5%. Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes. Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance. Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires. Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
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