More Than Safety Ltd are leading the way in supplying Tools, Uniform, PPE & Test Equipment to major contracts across the FM industry.
Following a period of sustained growth, we are now seeking a detail-oriented and proactive Sales Administrator to become a key part of our busy Hedge End office. This role offers the opportunity to join a well-established and expanding business, where you will play a vital role in supporting the sales function and ensuring our customers receive the highest standard of service. You will be working in a fast-paced environment, with the chance to develop your skills, gain valuable experience in sales administration, and progress your career within a supportive and ambitious team.
About the Role
As a Sales Administrator, you will play a central role in supporting both our sales team and our customers. Your day-to-day responsibilities will include processing customer orders with accuracy, preparing essential sales documentation such as quotes and invoices, and handling customer enquiries with professionalism and care. You'll act as the link between our sales, logistics, and finance teams, ensuring that every stage of the order process runs smoothly and efficiently.
This position is well-suited to someone who is highly organised, detail-driven, and confident in managing multiple priorities at once. You'll enjoy working in a fast-paced environment where no two days are the same, and you'll take pride in delivering outstanding customer service while helping to drive the success of the sales function. For the right candidate, this role offers excellent career development opportunities within a growing and supportive business.
Responsibilities
Order Processing: Entering and managing customer orders, ensuring accuracy on pricing, delivery details, and product availability.
Documentation: Preparing sales quotes, invoices, contracts, and reports for management and clients.
Customer Communication: Handling incoming calls and emails, responding to enquiries, and updating customers on order status.
Internal Coordination: Liaising with warehouses, logistics, and finance teams to make sure products are delivered on time and invoiced correctly.
Data Management: Maintaining SAP with up-to-date customer and sales information.
Problem Solving: Resolving delivery issues, returns, complaints, or order discrepancies.
Requirements
· Essential experience in administration or sales support.
· Excellent organisational skills with strong attention to detail and accuracy.
· Proactive approach to handling customer enquiries and internal processes.
· Familiarity with ERP/CRM systems (SAP Business One desirable but not essential).
· Product knowledge in tools, PPE, or related industries advantageous.
· Experienced in using Microsoft Office tools (Outlook, Excel, Word, Teams, etc.).
· Ability to work calmly and effectively under pressure.
Key Skills
· Strong interpersonal and communication skills (written and verbal).
· Ability to listen effectively and respond with a customer-first approach.
· Adaptability, initiative, and problem-solving ability.
· Commitment to delivering exceptional service.
What We Offer
Competitive salary £26,000 – £29,000 (depending on experience): rewarding your skills, knowledge, and contribution from day one.
Full-time, stable role with clear career progression opportunities: as a growing business, we actively support and promote internal development, offering training and the chance to build a long-term career within the company.
A supportive, service-driven team environment: you'll join a collaborative team that takes pride in delivering exceptional service to our customers while supporting each other.
Training and development: including hands-on experience with ERP systems (SAP Business One) and continuous learning opportunities to strengthen your skills.
Job security in a growing business: be part of a company with a strong reputation and an expanding client base in the FM industry.
Annual performance-based bonus, rewarding your contribution to company success.
Please note: Previous applicants need not apply.
Job Types: Full-time, Permanent
Pay: £26,000.00-£29,000.00 per year
Benefits:
* Employee discount
* Free parking
* On-site parking
Work Location: In person