Administration Manager- Mental Health & Learning Disabilities (MH&LD)
An opportunity has arisen for a full-time, proactive, experienced, and people-focused professional to join the Administration Management Team within the Carmarthen locality of the MH&LD Clinical Care Group.
With a proven ability to manage, support, and co‑ordinate a team, whilst promoting engagement, development, and high standards of performance, this key role offers the opportunity to make a real impact through strong, visible leadership and by contributing to service improvement across the Clinical Care Group.
Main duties of the job
You will be responsible for managing a varied workload, ensuring daily administrative tasks are prioritised effectively to maintain a high‑quality service. This includes arranging and delivering Health Board system training, coordinating staff inductions, and keeping track of compliance with PADR targets and mandatory training requirements.
You will also oversee staff absences in line with policy, monitor administrative capacity, and lead all aspects of the recruitment process. In addition, the role involves arranging and chairing meetings on behalf of the MH&LD CCG Administration Manager, providing administrative support when needed, carrying out regular one‑to‑one supervision sessions, and managing monthly Welsh Government reporting. This post holder will also play a key role in overseeing and implementing service changes within the MH&LD CCG Administrative Department.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in‑hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
* Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
* Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
* Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
* 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
* Numerous mental health and learning disabilities services
Job responsibilities
The Health Board is committed to supporting its staff to fully embrace its need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Person Specification
Qualifications and Knowledge
* Appropriate degree level qualification or an extensive equivalent level of experience
* Fully proficient in the use of IT software packages including Office 365
* Thorough knowledge of Policies and Procedures
* Knowledge of NHS processes
* Evidence of continuing professional development
Experience
* Experience of managing administrative staff
* Awareness of data protection and confidentiality
* Evidence of report writing and excellent organisational and planning skills
* Proven track record of change management
* Experience of working in a large public sector or private organisation
Other
* Ability to work flexibly to support service needs
* Ability to travel between sites in a timely manner as demanded by the role
* Welsh Speaker (level 1)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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