Employer Hampshire Hospitals NHS Foundation Trust Employer type NHS Site Hampshire Orthopaedic Centre, Royal Hampshire County Hospital Town Winchester Salary £24,937 - £26,598 pa pro rata Salary period Yearly Closing 11/09/2025 23:59
Speciality Administrator - Orthopaedics
Band 3
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
Job overview
This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).
We are excited to announce the opening of our state-of-the-art Orthopaedic Centre in Winchester, scheduled for September 2025. This new facility is a testament to our Trust’s ongoing commitment to enhancing healthcare services in the region and working collaboratively with orthopaedic services across Hampshire and Isle of Wight to serve patients across our communities.
As the Specialty Administrator within the Hampshire Orthopaedic Centre you will strive for excellence in supporting patients through their care pathway .
The role will flex dependent on the needs of the service providing a balance of theatre booking and scheduling, general administration, data upload, reception and other duties commensurate with the banding of the post in order that our patients have a high quality patient pathway experience in line with NHS Constitutional Standards
The post holder will also be required to support the Specialty Co-ordinators and wider clerical team within the service and deputise for the Specialty Co-ordinators as and when required.
You will promote best practice, ensuring that administration is delivered to the standard the service expects, escalating issues and concerns as appropriate in a timely matter so as not to affect patient care.
You will be based at Royal Hampshire County Hospital
Main duties of the job
* Managing the booking of theatre lists and admissions in line mandatory patient waiting time targets as outlined in NHS Constitutional Standards and as per coordinators instructions.
* To receive internal and external telephone enquiries courteously and efficiently from patients, relatives, various hospital departments, GPs and other healthcare professionals, ensuring that accurate records of relevant conversations are kept, and the appropriate action is taken, relating to appointments, admissions and meetings. This will require significant tact and diplomacy especially with distressed patients. This also needs to be in a timely manner in line with Net call Trust Key Performance Indicators (KPIs).
* Arrange hospital transport/interpreters and other necessary patient assistance (in accordance with Trust Policy) to ensure individual patient needs are met.
* Responsible for receiving patient queries, written or verbal. Responding and resolving such queries ensuring patients’ needs are met, escalating within agreed protocols as required.
* Ensure patient information is up to date and correct on the Trusts patient information systems and ensure patient confidentiality is maintained at all times.
* Work closely with administrative teams with base Trusts for the Hampshire Orthopaedic Centre to ensure theatres are booked appropriately and per policy.
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Detailed job description and main responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).
Person specification
Training & Qualifications
* Good standard of basic education with GCSE English Language or comparable relevant work experience
* NVQ Level 3 or equivalent experience as below
* ECDL, other information technology/word processing qualifications
Experience & Knowledge
* Experience of working with IT systems e.g. Word/Excel/Access/ PowerPoint
* Experience of being in a busy environment
* Experience of adhering to targets
* Experience of organising own work
* Experience of working in an NHS environment or public sector
* Knowledge of Medical Terminology
Skills & Ability
* Good verbal and written communication skills including excellent telephone manner
* Problem solving skills and using own initiative
* Experience of a variety of computer systems; including data entry, word processing, data analysis
* Excellent Interpersonal skills allowing effective communication between all internal and external customers
* Ability to work to tight deadlines and stay calm under pressure
* Ability to analyse complex situations and make appropriate decisions
* Experience of using NHS IT systemsExperience of working within a health care system or general practice.
* • IT literate: Experience of using Microsoft Office, including Outlook, Word, Excel, Internet Explorer and PowerPoint.
Other Specific Requirements
* Reliable
* Diplomatic and sensitive to others
* Pro-active and resourceful
* Flexible to meet the needs of the service.
* Cross site working may be required
* Occasional flexibility in working hours maybe required
Our commitment to you:
We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
The paperwork:
* HHFT is committed to putting the safety and care of our patients first – as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.
* Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email - please ensure to check your junk/spam folders.
* All new staff will be subject to a probationary period covering their first six months in post.
* In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
* This vacancy may close before the current listed closing date. If you intend to apply you are advised not to delay submitting your completed application.
* We believe that using technology wisely reflects strong time management and a commitment to innovation. However, it's essential to personalise your recruitment application to showcase your unique skills and experiences. Over-reliance on generic, AI-generated content may result in rejection if multiple candidates submit applications with similar language or structure. In such cases, recruiting managers may reach out for further clarity where applications appear consistent with others, to better understand your individual strengths.
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