Overview
Role: Facilities Manager
Location: Street, Somerset BA16 0EQ
The Facilities Manager is responsible for the effective and efficient management of the physical environment across Clarks' property holdings, including the UK Corporate/HQ, Westway Distribution Centre, London Office, and Lime Cottages. The role ensures operational capability is maintained, risks to business and infrastructure are minimized, and all facilities services are delivered to the highest standards.
Key Responsibilities
* Property & Environment Management
Oversee the day-to-day management of all Clarks property holdings, ensuring safe, compliant, and efficient environments.
* Proactive risk and operational continuity
Identify and implement solutions to maintain operational capability and minimise high levels of risk to business and infrastructure.
* Space and energy efficiency
Ensure sites are optimised in terms of space planning and energy efficiency.
* Team Management
Oversee line management of all internal Clarks security and postal employees as required, ensuring the highest level of service.
* Outsourced Facilities & Soft Services Management
Manage the relationship with the outsourced facilities management company, ensuring adherence to SLAs and standards. Manage relationships with soft services contractors (catering, security, cleaning, and other services that transfer to Clarks post-CBRE). Monitor performance using SLAs and KPIs.
* Maintenance & Contractor Liaison
Organise and oversee routine and corrective maintenance to minimise disruption. Liaise with third-party contractors to ensure work is on time, to specification, and compliant with health and safety regulations. Maintain asset register and approved contractor/supplier lists. Ensure quotes are benchmarked and competitive.
* Office Moves & Space Optimisation
Arrange and coordinate office moves with minimal disruption and efficient space use. Continuously review and optimise site layouts for space utilisation and energy efficiency.
* Budget & Financial Management
Compile, manage, and maintain facilities management budgets; track expenditure, forecast needs, and report on budget performance.
* Supplier & Contractor Performance
Manage performance of approved contractors and suppliers, monitoring delivery against SLAs and KPIs. Conduct regular reviews and escalate issues to ensure continuous improvement.
* Compliance & Health & Safety
Ensure all facilities management activities comply with relevant health and safety legislation and company policies.
* Project Management
Lead and deliver facilities-related projects, ensuring they are completed on time, within budget, and deliver business benefits. Coordinate with internal and external stakeholders and prepare project documentation and updates for senior management.
* Reporting & Documentation
Prepare regular reports on facilities operations, contractor performance, and budget status for senior management. Maintain accurate records and compliance logs.
Skills & Experience
* Proven experience in facilities management across multi-site property portfolios.
* Strong knowledge of building services, maintenance, and health & safety regulations.
* Experience managing outsourced facilities management providers, soft services, and third-party contractors.
* Excellent organisational, negotiation, and communication skills.
* Financial acumen with experience in budget management and reporting.
* Proficient in facilities management systems and Microsoft Office suite.
* Demonstrated project management skills, with a track record of delivering projects on time and within budget.
Personal Attributes
* Proactive and solutions-oriented.
* Strong leadership and stakeholder management skills.
* High attention to detail and commitment to quality.
* Ability to work under pressure and manage multiple priorities.
Disclaimer
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company\'s discretion at any time, with or without notice.
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