Customer Service and Logistics Administrator
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Are you passionate about delivering exceptional customer service and ensuring smooth order fulfillment processes? Do you thrive in a dynamic environment where logistics, communication, and attention to detail are key? ADM is looking for a Customer Order Fulfillment Specialist to join our team and play a vital role in ensuring our customers' satisfaction and operational excellence.
About Us
ADM is a leading supplier of high-quality ingredients and solutions for various industries. With a commitment to innovation, reliability, and customer focus, we pride ourselves on building strong relationships and delivering outstanding products and services.
Your Responsibilities
Order Lifecycle Management
* Accurately enter and maintain sales orders in our system.
* Monitor order progress through the sales order lifecycle, including production, quality control, dispatch, and delivery to customers.
* Track and report on OTIF (On-Time-In-Full) metrics and proactively address delays or risks to delivery.
* Coordinate with Operations, Warehousing, and Logistics teams to ensure seamless order fulfillment.
Customer Relationship Management
* Serve as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
* Register and manage customer complaints, ensuring timely follow-up and resolution.
* Build and maintain strong, ongoing relationships with customers.
Logistics & Dispatch
* Organize transportation and dispatch activities in alignment with collection and delivery schedules.
* Liaise with carriers and third-party logistics (3PL) partners to ensure efficient and cost-effective storage and delivery solutions.
Invoicing, Credits & Returns
* Prepare and issue accurate and timely customer invoices.
* Process customer returns and raise credit notes as required.
* Ensure financial accuracy and maintain proper documentation for all transactions.
* Collaborate with the Sales team to support customer needs.
* Provide internal stakeholders with updates on order status and customer issues.
* Act as a liaison between customers and internal departments to resolve issues effectively.
* Conduct monthly reconciliations for shipped orders versus invoiced and delivered quantities.
* Identify and resolve discrepancies in collaboration with Finance, Operations teams, and 3PL providers.
* Support audits, documentation, and traceability exercises.
Your Profile
* Proven experience in order fulfillment, customer service, or sales support (3+ years preferred).
* Strong understanding of logistics (Incoterms, exports/imports) and supply chain processes.
* Excellent communication and interpersonal skills.
* Proficient in ERP/order management systems and Microsoft Office, especially Excel.
* High attention to detail, problem-solving abilities, and a customer-first mindset.
* Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Why Join Us?
* Be part of a collaborative and innovative team.
* Opportunity to work with a globally recognized company and contribute to its success.
* Competitive salary and benefits package.
* Professional development and growth opportunities.
Location: Cambridge, England, United Kingdom
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