Job Title: Remote Receptionist
Location: Office-based role in Stanway, Colchester
Hours: 11:00 PM – 7:15 AM (varied shifts, Monday to Sunday)
We are seeking a reliable and detail-oriented Night Shift Office Assistant to support our hospitality operations during overnight hours. This is a lone-working role, ideal for someone confident working independently in a quiet environment. Shifts vary weekly across Monday to Sunday, with a consistent overnight schedule of 11pm–7:15am.
Key Responsibilities:
* Answering phones and responding to guest queries via email, WhatsApp, and OTAs (e.g., Expedia) in a professional and timely manner
* Escalate urgent matters to on-site staff when necessary
* Running audits and compiling reports/data as needed
* Assisting guests with room bookings and handling booking amendments
* Sending invoices and following up on outstanding payments
* Organising emergency maintenance (plumbers, electricians, etc.)
* Completing administrative tasks as directed by team members, managers, and company owners
* Office upkeep, including cleaning and shredding confidential documents
* Make reservations and take payments securely and accurately
* Ensure accuracy and consistency in communication and data entry
* Handle sensitive information with discretion and in line with GDPR and organisational policies.
* Operate office systems, including email, calendar and telephone systems.
* Assist in other ad-hoc duties as required
What We're Looking For:
* Excellent phone and written communication skills
* Strong attention to detail
* Reliable, punctual and flexible with availability for night and weekend shifts
* Strong organisation skills, with the ability to multitask
* Comfortable using booking systems and online platforms (training will be provided)
* Previous customer service or hospitality experience is a plus
If you believe you can be a good fit for this role Apply Now
Job Types: Part-time, Zero hours contract
Pay: £12.50 per hour
Benefits:
* Employee discount
* Free parking
* On-site parking
Language:
* English (preferred)
Work Location: In person
Application deadline: 14/09/2025