Permanent, Full Time
We are looking to recruit a Customer Service Team Leader to join our Longhurst Contract, based from our Leeds Office, in Hunslet, LS10 1BL
About the Role
As the Customer Team Leader, you will ensure the contact centre operations delivers the required performance, delivering a great customer contact experience through a variety of customer contact channels which might be Phone, Email, Video, Social, Correspondence.
Working to deliver the best quality service, you’ll be responsible for leading a team supporting the day-to-day activity. You’ll drive excellent service standards, influencing profitability and basic budget management, whilst ensuring ensure exceptional customer relationships are maintained.
About You
• Excellent supervisory skills
• Previous experience of leading and managing a small team of planners
• Experience of working in a social housing repairs environment
• Ability to establish and maintain effective customer relationships
• Strong understanding of WIP management ensuring targets are met and exceeded to always achieve excellent customer satisfaction
• Excellent customer service skills
• Excellent working knowledge of Microsoft Office, Word, Excel, & PowerPoint
Benefits:
· Profit Share Discretionary Annual Bonus Scheme
· 26 Days Holiday plus Bank Holidays
· Enhanced Pension Plan
· Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
· Life Assurance & Accident Cover
· Share Save
· Enhanced Maternity & Paternity Pay
· Work Perks Discounts & Vouchers
· Buy & Sell Holiday Schemes
· Flexible Working & Flexible Bank Holidays
· Cycle to Work
· Volunteering (2 days paid)
· Learning & Development Opportunities
· Extensive Wellbeing Support, including EAP
· Loyalty & Values Awards
· Funded Professional Subscription