Information Hub Assistant
Closing Date: 29/09/2025
Location: Brighton
Salary: £23,810 – £24,960
Our client is more than just an educational institution; they're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.
About the Role
As Information Hub Assistant, you’ll be the welcoming face of the campus and the first point of contact for students, staff, and visitors. You’ll play a key role in delivering essential information, supporting day-to-day operations, and ensuring everyone feels informed and supported. This is a varied role that requires excellent time management, prioritisation skills, and a calm, professional approach.
What You'll Do:
1. Greet students, staff, and guests at the Campus Information Hub desk, creating a warm and professional first impression
2. Maintain a clean, organised, and well-presented reception area
3. Issue and monitor ID cards for students, staff, and visitors, and maintain accurate visitor records
4. Respond to enquiries in person, by phone, and via email, triaging effectively and directing them to appropriate resources
5. Liaise with campus departments to ensure the Information Hub remains a reliable and up-to-date resource
6. Support administrative teams with a range of tasks, including typing letters, managing student forms, booking auditions, and handling post
7. Monitor and authorise student absences via online forms
8. Maintain the telephone system and report any issues
9. Keep the storage room behind the Information Hub desk tidy and organised
10. Assist with general office duties to support the Information Hub Supervisor and wider administrative processes
What You'll Bring:
11. A good level of general education, including English and Maths
12. Previous experience in a customer service and/or administrative role
13. Excellent telephone manner and ability to manage high call volumes
14. Strong time-keeping, organisational, and prioritisation skills
15. Professional personal presentation and communication skills
16. Friendly, empathetic attitude with a proactive approach to student support
17. Ability to work independently and collaboratively within a team
18. Computer literacy, accuracy, and attention to detail
19. Ability to remain calm and composed under pressure
20. Desirable: experience working with diverse clientele, knowledge of Microsoft Excel, and familiarity with using computer databases
Working hours for this role are 9:45am to 6:15pm (with a one-hour lunch break) during term time, and 9:00am to 5:30pm (with a one-hour lunch break) outside of term time.
Why Our Client?
They are a values led organisation, meaning their core values underpin all that they do:
Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It.
In addition to joining a committed and dedicated team, you will have access to:
21. 25 days holiday per year (FTE)
22. SMART pension
23. A comprehensive benefits package
They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation.
They are committed to promoting the safety and welfare of their students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.
How To Apply
Interested in this opportunity, click apply and you will be redirected to their careers website to complete your application.