We're looking for a Social & Performance Client Lead to take ownership of the day-to-day delivery for a high-profile account within a fast-moving social environment.
This role suits someone who thrives on structure, clarity and momentum - a confident client-facing operator who understands how strong relationships, well-run processes and smart social thinking come together to deliver results.
What you'll be doing
You'll be the central point of connection between the client and internal delivery teams, ensuring work moves smoothly from idea to execution. You'll build trust through clear communication, proactive planning and a strong understanding of what success looks like for your client.
Your focus will be on the coordination and delivery of always-on and campaign-based social activity, spanning both organic and paid outputs. From forward planning and real-time opportunities to launches, optimisation and performance reporting, you'll keep activity on track and aligned to objectives.
You'll manage multiple workstreams at once, overseeing briefs, timelines, approvals and dependencies while working closely with creative, production, digital and insight specialists. You'll bring structure to complexity and calm to pressure.
Alongside delivery, you'll:
* Own schedules, trackers, status updates and core documentation
* Support senior leads with costings, budget control and financial administration
* Help improve ways of working to increase speed, consistency and quality
* Stay informed on platform changes, social trends and evolving user behaviour
What we're looking for
Essential
* Experience in a client-facing role within a marketing, digital or creative agency
* Proven ability to juggle multiple deadlines and priorities without losing attention to detail
* Experience coordinating cross-functional teams and specialist disciplines
* Clear, confident communication style with clients and internal teams
* A solid understanding of how social content is produced and adapted across channels
* Practical knowledge of performance-led social activity and measurement
* A level-headed, solutions-oriented approach