Overview
Join to apply for the Event Steward role at Carlisle Support Services.
Event Steward - Cheltenham Racecourse. We are seeking Birmingham-based staff willing to work in Cheltenham for the upcoming events.
The Venue
Cheltenham Racecourse is a venue like no other, the home of Jump Racing. Join us for the 2025/2026 Season with events including The November Meet (14–16 November 2025) and the Cheltenham Festival (10–13 March 2026).
* The October Showcase 24th & 25th October 2025
* The November Meeting 14th, 15th, 16th November 2025
* The Christmas Meet 12th & 13th December 2025
* The New Years Day Meet 1st January 2026
* Festival Trials Day 24th January 2026
* Cheltenham Festival 10th – 13th March 2026
* The April Meet 15th & 16th April 2026
* May Race Night 1st May 2026
In addition, there will be access to some Conference and events shifts throughout the year at the racecourse and the opportunity to support our other contracts from time to time.
The Role
You will be working as an Event Steward for this prestigious venue, representing Carlisle Support Services as the chosen supplier of event stewards and security for Cheltenham Racecourse.
We are looking for people with good communication skills to provide a professional, efficient and safe service to our client at the racecourse throughout the season. This will be a fun and lively experience with around 1 million patrons attending throughout the season needing your help!
Responsibilities Of An Event Steward
* Being polite and professional to members of the public and the client
* Retaining and using information relating to safety and for evacuation purposes
* Providing world class customer service to ensure visitors have a positive and memorable experience
* Retaining and using information relating to key areas on site (medical room, toilets, bars etc)
* Ensuring the safety of spectators by being observant and reporting incidents (venue capacities, intoxication, site breaches, medical incidents)
* Delivering the brief given by the supervisor (access control, wayfinding, ticket resolution)
Qualifications
Previous experience is not essential as we can train anyone to our standards providing you meet the below criteria:
* Approachable person with a focus on providing excellent customer service
* Willingness to learn new skills and procedures
* Able to take direction and follow instructions
* Able to communicate effectively, both spoken and written English
* Smart, presentable and punctual to time and attendance
* A commitment to work at least 50% of the season dates
Successful candidates will need to attend a pre-start induction and provide original documentation for detailed screening and vetting processes. This could include passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or a valid share code.
Benefits
* Flexible, casual work to fit around your schedule.
* Flexible financial support with instant access to earned and authorised wages.
* Full induction, ongoing training, and structured career development to help you thrive in your role.
* Inclusive uniform designed for comfort, style and unity.
* Refer a Friend Scheme – earn £100 for every person you refer for work who starts (scheme rules apply).
* Competitive pay rates, with over 95% paying above Living Wage Foundation rates.
* Steward Rate of Pay £12.60 per hour, with holiday pay accrued by the hour on top.
* Opportunity to work as a Team Leader, with an enhanced pay rate of £14 per hour.
About Us
We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. We welcome applications from women, career changers, and those with a passion for making a difference. Carlisle is a Living Wage Foundation Recognised Service Provider, with over 95% of roles paying at or above Living Wage Foundation rates.
Equality, Diversity, and Inclusion
Equality, diversity, and inclusion are a core focus in all areas of employment. We actively encourage applications from underrepresented groups and judge all candidates on merit and ability. We strive for a culture where employees feel valued and respected, free from unlawful discrimination. We aim to create an environment where everyone can do something amazing for the company and themselves.
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