Platform Team Leader (EBN) - Eastbourne Key InfoRole: Platform Team Leader Location: Eastbourne Contract: Full Time, averaging 35 hours per week + rostered SundaysRoster: Earlies & Lates providing coverage between 04:30 - 00:30 approx As the Platform Team Leader you will be passionate about delivering outstanding customer service each and every time.You must be comfortable and effective in leading your team, of up to 15 and providing them the support and development they need to enable them to perform their roles effectively. You will have previous experience of leading teams within a customer service based industry.Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. You and your team will often be the first point of contact our customers will meet on their journeyThere may be occasions where you have to cover the Station Mangers position.This roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.All roles may involve standing for long periods of time, working weekends and bank holidays.Platform based roles are safety critical due to the direct involvement with the operational railway. Experience / Skills / RequirementsA demonstrable ability to engage, lead and motivate your teamA proactive approach coupled with passion and ability to support and develop your teamExceptional levels of customer service, each and every time – you will be a role model for others to followDemonstrable experience of managing customers effectively in difficult environments.You must be able to demonstrate a high level of numerical ability.Due to the shift times, which will vary, you must live in the local area and have available independent transport.An effective communicator and must be able to demonstrate this both through your application and or assessments.Confidence to make decisions in a customer focused manner and carry out instructions effectively.What you'll get:Living locally, you'll have a short commute. You will also get a good salary, once trained, in addition to our excellent benefits package which includes 32 days annual leave per year and a final salary pension scheme. In addition to this, you'll get free travel across our networks and 75% discount off other train service providers and leisure travel for your spouse/partner and dependents. Documents EBN TL.pdf (70.33 KB)Platform Team Leader.pdf (72.84 KB)