NOC L2 Shift Service Engineer
Location: Newport
Contract Type: 12‑month contract (likely extension)
Working Pattern: 24/7 shift rota - 12‑hour day/night shifts
Rate: £41.10 per hour PAYE | £55 per hour Umbrella
IR35:Inside of IR35
Security Clearance:The role will require a high level of clearance
The Role
Our client is seeking an experienced NOC L2 Shift Service Engineer to join their Network Operations Centre in Newport. This is a critical role supporting live services across defence and large government environments, operating within a 24/7 service operation.
You will provide second‑line technical support, working closely with internal engineers, architects, third‑party suppliers and stakeholders to ensure service availability, incident resolution and continuous service improvement.
This role requires strong technical expertise in networking, excellent communication skills and the ability to work confidently in high‑pressure, security‑sensitive environments.
Key Responsibilities
Provide L2 technical support within the Network Operations Centre, acting as an escalation point for complex incidents
Investigate, diagnose and resolve service incidents, escalating to L3 when required
Act as a technical point of contact during major incidents and 24/7 conference bridge calls
Support implementation of design changes and maintain configuration and change control processes
Liaise with on‑site engineers, architects, service desk teams and third‑party suppliers
Ensure services are delivered in line with contractual SLAs and KPIs
Produce clear, concise technical documentation
Contribute to continuous service improvement initiatives
Maintain a strong security focus, adhering to JSP 440 and secure working practices at all times
Skills & Experience
Essential:
Strong knowledge of networking technologies
Awareness of related technologies such as Windows environments and ITSM tools
Excellent verbal and written communication skills
Ability to engage and influence stakeholders at all levels
Experience working within a structured service or NOC environment
High awareness of security and compliance requirements
If you think this could be a new and exciting career opportunity for you and you would like to learn more or just for an initial, no-obligation conversation please contact me on (phone number removed) or you can apply directly by following the Easy Apply link and I will contact you as soon as I receive your contact details.
This vacancy is being advertised by Belcan