Cooper Lomaz are delighted to be working with a leading organisation based in Great Yarmouth who are looking to appoint an experienced IT Support Technician. This role is a key part of the IT team, responsible for delivering exceptional Service Desk and day-to-day technical support to internal users. The successful candidate will ensure systems remain secure, stable, and provide a seamless user experience across the business. You’ll be the first point of contact for IT queries, ensuring all support requests are handled efficiently, resolved within agreed SLAs, or escalated appropriately — while maintaining clear and proactive communication with users throughout. Key Responsibilities * Provide effective 1st and 2nd line IT support for both hardware and software issues. * Manage incoming Service Desk requests, ensuring tickets are prioritised, updated, and resolved within SLA targets. * Maintain an on-site presence to support and operate the Service Desk during core business hours (8:30 a.m. – 5:00 p.m.). * Oversee user endpoint devices, including installation, configuration, deployment, and maintenance. * Maintain accurate hardware inventories and software licensing records. * Conduct hardware and software refreshes to ensure equipment remains up to date and fit for purpose. * Manage endpoint security (anti-virus, patching, MDM, etc.) to maintain a secure IT environment. * Identify and resolve recurring technical issues through proactive problem management. * Liaise effectively with third-party suppliers and service providers to ensure smooth delivery of IT support. * Respond promptly to alerts raised by monitoring systems and escalate where appropriate to maintain service continuity. About You You’ll be a proactive and organised IT professional with a strong technical background and a customer-focused approach. You’ll enjoy problem-solving, working collaboratively with colleagues, and delivering high-quality IT support in a fast-paced environment