Overview
As a User Experience Researcher, you will be primarily responsible for generating inspiring and actionable insight to help improve our customers\' experiences. You will work in a team alongside other UX professionals who are leading the user-centric product transformation of a previously traditional financial services business. You will uncover opportunities to further improve our understanding of both current and prospective users to create simple, intuitive but high-performance user experiences. You will work with UX Designers, UX Copywriters, UX Researchers, Analysts, Product Owners, Product Managers, Developers, Testers, Customer Service Advisers and stakeholders across the business.
Responsibilities
* Embed user research into the double diamond process, working with Research, Design, Analytics and the Product Owners.
* Deliver end-to-end research including setup, recruitment, moderation, data collection, analysis and debrief.
* Deliver research workshops with key stakeholders within and across squads.
* Conduct primary and secondary user research.
* Conduct and evaluate quantitative and qualitative research.
* Work closely with cross-functional teams to identify and evaluate research topics.
* Plan and implement user research strategies and methodologies according to the problem statement.
* Advocate research findings to diverse audiences through written and oral presentations.
* Work in an agile workflow collaborating with stakeholders within delivery squads.
* Ask questions, gather data, and analyze data.
* Use a diverse set of UX research tools such as User Testing and Contentsquare.
* Provide support, guidance and coaching to designers, copy writers and UX/UI to upskill them to run their own research techniques.
* Understand qualitative and quantitative research methods.
Qualifications
* Great communication skills.
* A can-do, proactive attitude.
* Ability to analyse and present research insights.
* Meticulous sense of detail and the ability to seek out simple solutions to complex challenges.
* Report writing.
* Ability to recruit users / customers.
* Strong sense of research ethics and understanding of GDPR guidelines.
* Personal Attributes: STRAIGHT TALKING, MOVING WITH SPEED, OWNING THE OUTCOME.
* Clear communicator.
* Strong team player.
* Demonstrated passion and drive for delivering the best outcome.
* Moving with speed - delivering faster and better.
* Decisive and takes ownership of outcomes.
* Not afraid to challenge and be open to challenges.
Benefits
* Group Personal Pension Plan - 8% employer contribution and 4% employee contribution
* Life Assurance and Group Income Protection
* Private Medical Insurance - Provided by Bupa
* 25 Days Annual Leave, plus bank holidays
* Staff Discounts on our investment products
* Personal & Well-being Fund - Supporting your physical and mental wellness
* Retail Discounts - Savings at a wide range of high street and online retailers
* Voluntary Flexible Benefits - Tailor your benefits to suit your lifestyle
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